Ayan Hasan
New Delhi
Summary
Results-driven Technical Support Engineer at Taboola, adept at resolving complex ad rendering issues and optimizing backend performance. Skilled in SQL and client relationship management, I successfully identified critical implementation challenges, enhancing revenue and platform efficiency. My proactive collaboration with R&D and product teams ensured alignment with business objectives and improved troubleshooting processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Taboola
New Delhi
07.2023 - Current
- Managed and resolved technical issues faced by clients on their websites and accounts, with a strong focus on ad rendering problems caused by code breakage or misconfigurations.
- Delivered clear resolutions, technical explanations, and effective workarounds to ensure seamless ad delivery and platform performance.
- Identified and addressed critical implementation issues on the publisher's side, providing actionable solutions aimed at increasing revenue, and optimizing performance.
- Collaborated with R&D teams to investigate and debug product-level and backend-related issues.
- Partnered with Account Managers and Strategic Publisher teams to align technical fixes with broader business goals and client strategies.
- Coordinated with product teams to escalate feature requests and report edge-case scenarios.
- Documented recurring issue patterns, technical fixes, and troubleshooting steps to support knowledge sharing, and improve resolution efficiency across the team.
Education
Bachelor in Computer Applications. - Information And Technology
GL Bajaj Institute of Technology And Management
Greater Noida 07-2023
Skills
- Technical troubleshooting
- Ad performance optimization
- Backend issue resolution
- Feature request management
- Knowledge documentation
- Client relationship management
- SQL database management
- Web development (HTML, CSS, JS)
Languages
English
First Language
Hindi
Advanced (C1)
C1
Certification
- SQL
- Web development Boot Camp
Timeline
Technical Support Engineer
Taboola
07.2023 - Current
Bachelor in Computer Applications. - Information And Technology
GL Bajaj Institute of Technology And Management
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