Abhishek Tiwari
Client Relationship Manager
Noida,Uttar Pradesh
Summary
Skilled Business Development leader offering 11 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Client Relationship Manager
Grant Thornton
Gurgaon, Harayana
03.2022 - Current
- Generating business Opportunities through Cold Calls, LinkedIn, Emails
- Research on target audience to understand growth, financials, compliance issues
- Meeting with CXO's or Promoters with GT partners to build relationship
- Putting BD Efforts on Tax including DT & IDT, and Stat Audit
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Managed accounts to retain existing relationships and grow share of business.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Senior Business Development Manager
MASTERS INDIA IT SOLUTIONS PRIVATE LIMITED
Noida, Uttar Pradesh
12.2019 - 02.2022
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Negotiated, prepared and signed contracts with clients.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Created reports and presentations detailing business development activities.
- Worked with existing customers to increase purchases of products and services.
Sales Manager
TaxSpanner.Com
Delhi, Delhi
07.2011 - 11.2019
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
Education
B.Com -
MJP Rohilkhand University
01.2007 - 01.2010
IPCE(Group-1 - Finance
ICAI
01.2010 - 01.2011
Skills
Sales expertise
Campaign development
Strategic planning
Relationship building and management
Research
Key decision making
Product and service sales
Vendor management
Coaching and mentoring
Accomplishments
- Acquiring expertise in generation of business with developing new relationships
- Onboarded over 100+ corporate over PAN India for GST Compliance solution
- Headed API Business for GST Compliance and increasing revenue by 2x
- Developed Channel business and added 50+ unique partners with Masters India
- Named "Manager of the Year" in 2020.
- Handled Tenders and RFQ process and added brands like RBI
- Assisted in development of GST Solution in Microsoft Nav ERP along with SAP, Oracle EBS
- Added 500+ Users of SMB market for KPMG GST Solution
- Developed marketing strategies for launch and added clients through organic leads
- Supervised team of 50 staff members.
- Achieved 55% growth in customer retention by introducing cloud telephony for calling support tasks.
Certification
SAP Simplified For Absolute Beginners - Udemy
Additional
I am the youngest child of my family having interest in IT and Automation. I love to speng my free time in playing instruments like Drums, Mouthorgan, and Cajon.
Timeline
Client Relationship Manager
Grant Thornton
03.2022 - Current
Successful Negotiation: Master Your Negotiation Skills - Udemy
09-2021
SAP Simplified For Absolute Beginners - Udemy
06-2021
Senior Business Development Manager
MASTERS INDIA IT SOLUTIONS PRIVATE LIMITED
12.2019 - 02.2022
Sales Manager
TaxSpanner.Com
07.2011 - 11.2019
IPCE(Group-1 - Finance
ICAI
01.2010 - 01.2011
B.Com -
MJP Rohilkhand University
01.2007 - 01.2010