Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional
Timeline
Generic
Abhishek Tiwari

Abhishek Tiwari

Client Relationship Manager
Noida,Uttar Pradesh

Summary

Skilled Business Development leader offering 11 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Client Relationship Manager

Grant Thornton
Gurgaon, Harayana
03.2022 - Current
  • Generating business Opportunities through Cold Calls, LinkedIn, Emails
  • Research on target audience to understand growth, financials, compliance issues
  • Meeting with CXO's or Promoters with GT partners to build relationship
  • Putting BD Efforts on Tax including DT & IDT, and Stat Audit
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
  • Managed accounts to retain existing relationships and grow share of business.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.

Senior Business Development Manager

MASTERS INDIA IT SOLUTIONS PRIVATE LIMITED
Noida, Uttar Pradesh
12.2019 - 02.2022
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Negotiated, prepared and signed contracts with clients.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Created reports and presentations detailing business development activities.
  • Worked with existing customers to increase purchases of products and services.

Sales Manager

TaxSpanner.Com
Delhi, Delhi
07.2011 - 11.2019
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Met with clients, delivering presentations and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
  • Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.

Education

B.Com -

MJP Rohilkhand University
01.2007 - 01.2010

IPCE(Group-1 - Finance

ICAI
01.2010 - 01.2011

Skills

    Sales expertise

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Accomplishments

  • Acquiring expertise in generation of business with developing new relationships
  • Onboarded over 100+ corporate over PAN India for GST Compliance solution
  • Headed API Business for GST Compliance and increasing revenue by 2x
  • Developed Channel business and added 50+ unique partners with Masters India
  • Named "Manager of the Year" in 2020.
  • Handled Tenders and RFQ process and added brands like RBI
  • Assisted in development of GST Solution in Microsoft Nav ERP along with SAP, Oracle EBS
  • Added 500+ Users of SMB market for KPMG GST Solution
  • Developed marketing strategies for launch and added clients through organic leads
  • Supervised team of 50 staff members.
  • Achieved 55% growth in customer retention by introducing cloud telephony for calling support tasks.

Certification

SAP Simplified For Absolute Beginners - Udemy

Additional

I am the youngest child of my family having interest in IT and Automation. I love to speng my free time in playing instruments like Drums, Mouthorgan, and Cajon.

Timeline

Client Relationship Manager

Grant Thornton
03.2022 - Current

Successful Negotiation: Master Your Negotiation Skills - Udemy

09-2021

SAP Simplified For Absolute Beginners - Udemy

06-2021

Senior Business Development Manager

MASTERS INDIA IT SOLUTIONS PRIVATE LIMITED
12.2019 - 02.2022

Sales Manager

TaxSpanner.Com
07.2011 - 11.2019

IPCE(Group-1 - Finance

ICAI
01.2010 - 01.2011

B.Com -

MJP Rohilkhand University
01.2007 - 01.2010
Abhishek TiwariClient Relationship Manager