Abhishek Tondwalkar
IT Service Management, Operations Management, Project Management
Mumbai
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Senior Manager - Service Delivery
Atos
07.2019 - Current
- Managed large-scale projects for multi customers based out of Europe, majorly from UK.
- Taking Weekly & Monthly review meetings with customers.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Defined clear targets and objectives and communicated to other team members.
- Recommended and implemented successful strategies to maximize revenue.
- Promoted a culture of continuous learning through DSEP in house programme.
- Collaborated closely with peers from other departments to drive operations jointly as one cohesive unit.
- Responsible for Analysis of Finance foreacasting vs Actual Revenue.
- Keeping tab on Automation drive and ensuring effiiciency in productivity.
Service Manager
Atos
07.2016 - 06.2019
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Regular calls with customers to discuss service needs and offer available solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Team Lead
Atos
07.2014 - 06.2016
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular reviews of operations and identified areas for improvement.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Collected, arranged, and input information into database system.
MSSQL - Subject Matter Expert
Atos
03.2012 - 06.2014
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Resolved complex issues and provided RCAs.
- Designed and prepared technical reports, studies, and related documentation.
- Installed, configured, and monitored new system features based on user needs.
Database Administrator
3i Infotech
09.2010 - 02.2012
Jr. Database Administrator
ANB
08.2008 - 09.2010
Education
Master of Science -
Sikkim Manipal University
04.2001 -
Skills
Written Communication
Schedule Management
Process Improvement
Employee Development
Hiring and Training
Operations Planning
Performance Evaluation
Revenue Forecasting
Project Planning
Managing Operations and Efficiency
Performance Tracking and Evaluation
Accomplishments
Successfully driven Domain Skill Enhancement Programme which helped organization to grow internal staff to absorb more than 60 positions without going external and do the Juniorisation at the bottom.
Successfully driving Skill Transformation programme to help resources switch from conventional tech. to cloud / new generation technologies.
Timeline
Senior Manager - Service Delivery
Atos
07.2019 - Current
Service Manager
Atos
07.2016 - 06.2019
Team Lead
Atos
07.2014 - 06.2016
MSSQL - Subject Matter Expert
Atos
03.2012 - 06.2014
Database Administrator
3i Infotech
09.2010 - 02.2012
Jr. Database Administrator
ANB
08.2008 - 09.2010
Master of Science -
Sikkim Manipal University
04.2001 -