Abhishek Yadav
Mumbai
Summary
"Experienced IT Support Engineer adept at troubleshooting and resolving technical issues. Skilled in providing user support and maintaining IT systems. Strong communicator known for building positive client relationships. Dedicated to continuous learning and staying updated with the latest technologies."
Overview
7
7
years of professional experience
Work History
Resident IT Engineer
Rolex Watch India Pvt. Ltd (Payroll on Apee Eskay Enterprises Pvt. LTD)
02.2023 - Current
- Maintain accurate documentation of IT systems, configurations, processes, and procedures to facilitate knowledge sharing and compliance.
- Providing technical assistance and support to users or clients who are experiencing technical, hardware, or software issues. This might involve troubleshooting problems with computers, printers, networking equipment, or other IT systems.
- Installing and configuring hardware and software systems, including operating systems, applications, and network devices. Ensuring that all systems are properly set up and functioning correctly.
- Performing routine maintenance tasks, such as software updates, patches, and system backups. Planning and executing system upgrades or migrations as required to maintain optimal performance and security.
- Collaborating with other IT teams, such as network engineers, system administrators, and software developers, to resolve complex technical issues and implement new solutions.
- Ensuring that IT systems and practices comply with relevant regulations, standards, and policies, such as data protection laws and industry-specific regulations.
- Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers
- Resolved issues related to operational components for LAN, WAN and voice systems
- Offered troubleshooting via voice and text chat, maintaining resolution rates of [Number]%95
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients
- Designed and deployed effective IT solutions for increased productivity and streamlined operations
Support Engineer L1
Ikontel Solutions Pvt Ltd
07.2022 - 01.2023
- Responsible for implementing the desktop management
- Managing and Monitoring Network & coordinate with vendor
- Monitoring & insuring recommended temperature of data center
- Handing various kinds of incident logged by users & provide them support on their logged incident about Desktop, Laptop, Software, Antivirus & Printer
- Responsible to check health of all server like DHCP server, AD server and IVR
- Proficient in escalated calls & Providing support to junior level support users
- Microsoft outlook & Office 365, backup & troubleshooting
- Manage the Enrollment process for self-verification of Account
- Responsible for implementing and troubleshooting of day to day activity on Symantec patches
- Provide the remote support & Net meeting support using third part tool like Team viewer, Ammy admin, Any desk & vnc server
- Working on Symantec PGP encryption tool.
Sr.IT Executive
StarTek
01.2021 - 06.2022
- Responsible for implementing and troubleshooting of day to day activity on Symantec patches
- Coordination with desktop, Router, Printer and Switches
- Configure VOIP Phones like Avaya
- Updating Windows version via WDS
- Handling desktop, laptop, printer & scanner installation & maintenance
- Implementation of Antivirus system at all groups
- Taking weekly backup of email server & user profile data
- Creating Active directory users
- Configure users mail on office 365
- Configure user's VPN Access
- Working on PRI Cable
- Configured VLAN
- Handling dialer for call
- Updating windows patches via wsus and Big Fix Client.
IT Executive
ITC INFOTECH INDIA PVT LTD
10.2018 - 02.2020
- Responsible for implementing and troubleshooting of day to day activity on Symantec patches
- Coordination with desktop, Router, Printer and Switches
- Configure mail client like Lotus IBM notes
- Configure cisco Router and switches
- Handling desktop, laptop, printer & scanner installation & maintenance
- Implementation of Antivirus system at all groups
- Creating technical documents for the change request
- Taking weekly backup of email server & user profile data
- Configure access card for users
- Network/Configuration changes as per the business requirement
- Configure user's mailbox through Mail Enable Software Client
- Collecting the Antivirus report from branches
- Configured VLAN
- Collecting the Antivirus report from branches.
Technical support Engineer
Nexsus Techno Solutions
11.2016 - 07.2017
- Responsible for implementing and troubleshooting of day-to-day activity on security product
- Handling Global clients for voice logger
- Installation of windows7 and Voice logger software
- Troubleshooting daily receive problem of Desktop
- Troubleshooting Projectors issues
- Troubleshooting daily Receive problem of MS Office related issues
- Installation of sql server 2005 and 2008
- Installation hardware device of voice logger
- I worked on Reliance, AEGON life, HDFC securities, Axis Bank, for voice logger project
- Responsible for purchase new Desktop and Laptop
- Handling Windows server 2008.
Education
B.sc IT -
University of Mumbai
Diploma engineering (IT) - undefined
Lucknow University
Intermediate - undefined
UP Board Lucknow
High School - undefined
UP Board Lucknow
Skills
Windows Server
undefinedAdditional Information
5 Years
Training
- CCNA Completed Training (From Network kings PVT LTD)
- Network Infrastructure Completed Training (From Nirankari Infotech)
- Enrolled in office 365
Timeline
Resident IT Engineer
Rolex Watch India Pvt. Ltd (Payroll on Apee Eskay Enterprises Pvt. LTD)
02.2023 - Current
Support Engineer L1
Ikontel Solutions Pvt Ltd
07.2022 - 01.2023
Sr.IT Executive
StarTek
01.2021 - 06.2022
IT Executive
ITC INFOTECH INDIA PVT LTD
10.2018 - 02.2020
Technical support Engineer
Nexsus Techno Solutions
11.2016 - 07.2017
B.sc IT -
University of Mumbai
Diploma engineering (IT) - undefined
Lucknow University
Intermediate - undefined
UP Board Lucknow
High School - undefined
UP Board Lucknow
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