Abhishek Arunkumar Gour
Ahmedabad
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
SLP Audit and Governance
Reliance Jio Infocom Pvt Ltd
Ahmedabad
06.2022 - Current
- Responsible for coordination and data management pertaining to SLP Business operations at State level.
- Support the State Head in Data Management, Data Analysis, Audit Budgetary controls and Operational planning.
- Manage the SLP Office activity at State Level (Gujarat).
- Handling Inventory Management and Audits in a big environment. Working in SAP MM module.
- Carry out the Risk Assessment of company Assets and implement mitigation measures under the overall Risk Management.
- Support HR to create requisite deterrence against malicious shrink through training, process checks, investigations and follow up and time bound closure with proper Learning.
- Undertake training and development of SLP teams in SLP processes and loss prevention techniques.
- Develop responsive information sharing mechanism with business, vendors, Agency staff and including customers to obtain leads / inputs which will help the team to be proactive in its approach. Take-up store specific issues for closure with respective stakeholders (store manager / staff).
- Cross audits of 487 sites and highlight Inventory/cash shortage and recovery process followed by action as per matrix.
Area Loss Prevention Manager
InfocomRelianInfocomInfocom Ltd
Deesa
08.2018 - 06.2022
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Conduct periodic training/Audits of Stores/employees for fire and emergency response procedures as per Policy.
- Achieve proactive approach for loss prevention operations across the business through video and data analytics including exception based audits, inventory checks, cash audits and trend analysis, support business for accuracy of shrink data.
- Support business during crisis situations through coordination with the Security Operations Centre (SOC), SLP field resources and business teams.
- 4.Investigate all cases of Thefts, Misappropriations, Misconducts as per defined process and follow-up with respective stakeholders for closure of actions. Skills & Competences.
- Create goodwill among local LEAs for information sharing, FIR filing support and legal follow up of cases (as required).
Sr. Executive
Vodafone India Pvt Ltd
Ahmedabad
03.2011 - 08.2018
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Working in NZ process in Rural Broadband process and taking care of Mobile Process which includes new connection transfer of ownership, migration, reactivation and port. Doing end to end Provisioning.
- Handling both consumer and enterprise customer accounts and also covering Rural areas for broadband services.
- Conduct presentation to Business units to report/escalate fraud/abuse cases and trends that is prevalent in the market.
- Coordinate with Technical/Business groups to integrate fraud prevention strategies and policies in the company.
- Enterprise Admin – Also worked with enterprise unit of Vodafone UK Ltd (Parent Co.) for the large change-over of enterprises and business units. Managing structuring and re-structuring projects of the SME & Enterprise customers for Vodafone UK.
Education
Bachelor of Commerce - Accounting And Business Management
J.G College Of Commerce
Ahmedabad03.2003
Data Scientist - Data Science
DV Analytics
BangaloreSkills
- Data management
- Training & development
- Planning & organizing
- Team management
Timeline
SLP Audit and Governance
Reliance Jio Infocom Pvt Ltd
06.2022 - Current
Area Loss Prevention Manager
InfocomRelianInfocomInfocom Ltd
08.2018 - 06.2022
Sr. Executive
Vodafone India Pvt Ltd
03.2011 - 08.2018
Bachelor of Commerce - Accounting And Business Management
J.G College Of Commerce
Data Scientist - Data Science
DV Analytics
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