ABHISHEKH PANDEY
ROHTAS
Summary
Dedicated professional with more than 13+ years of experience in the Retail Banking sector. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations. Hoping to obtain a Banking position at Iconic bank to apply strong experience working in various departments of banks for the benefit of the company. Result driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining maintaining branch audit and compliance as per regulatory requirement. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments.
Overview
13
13
years of professional experience
Work History
Personal Banker Authorizer
HDFC BANK
07.2018 - Current
- Maintaining Branch Audit and compliance
- Handling Service to Sales team , guiding and motivating them for better customer service, bank operational processes and sales
- Contribution in Branch sales by doing Liability , Assets and TPP products
- Engaged with customers for value build up and lasting relationships,
- Maintaining customer service with quick and proper resolution of their query and complain.
- Monitoring suspense accounts
- Activation of NTB accounts within TAT, also review of newly sourced accounts.
- Actively listened to customers' requests, confirming full understanding before
Teller
HDFC BANK
08.2013 - 07.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Sales Officer
ICICI Bank
08.2010 - 08.2013
- Sourcing of Liability products as SA and CA and cross sale of FD, Assets and TPP products.
- Achieving sales target by skillfully managing relationships and proactive sales approaches.
Education
MBA FINANCE -
Sikkim Manipal University
2016
CAIIB - undefined
Indian Institute of Banking and Finance
2015
JAIIB -
Indian Institute of Banking And Finance
2013
Post Graduate Diploma - Financial Planning
International College of Financial Planning
2009
Bsc - undefined
Calcuuta University
2006
Higher Secondary - undefined
WBCHSE
2002
Matriculation - undefined
WBBSE
1999
Skills
- Planning and Organizing
- Team management
- Sales and Planning
- Awareness of Banking Regulation
- Operational Efficiency
- Business Development and Planning
- Solution Optimization
- Customer Service and Assistance
- Computer proficiency in MS Windows, MS Office and other banking software
Additional Information
- Qualify for silver and gold award recognition in various contest of the bank. Qualified for various contest of zone and region.
- Every quarter Excellent rating in Branch Service Quality Index and Compliance Parameter Index
Hobbies
Cricket, Football Listening soft and spiritual music Listening motivation al videos and audio book summary
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Bengali
Intermediate (B1)
Timeline
Personal Banker Authorizer
HDFC BANK
07.2018 - Current
Teller
HDFC BANK
08.2013 - 07.2018
Sales Officer
ICICI Bank
08.2010 - 08.2013
MBA FINANCE -
Sikkim Manipal University
CAIIB - undefined
Indian Institute of Banking and Finance
JAIIB -
Indian Institute of Banking And Finance
Post Graduate Diploma - Financial Planning
International College of Financial Planning
Bsc - undefined
Calcuuta University
Higher Secondary - undefined
WBCHSE
Matriculation - undefined
WBBSE
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