SURBHI KAKKAR
Retail Banking
Agra
Summary
Overall 3 year of experience with HDFC Bank in customer acquisition, sales & branch operations. Detail-orientated team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Personal Banker Authorizer
HDFC Bank Ltd
09.2021 - Current
- Responsible for managing the branch profitability, ensuring high quality service about customer relationship management
- Achieved good productivity in operations and branch banking through discipline and dedicated performance
- Achieved sales targets by cross-selling banking products, including loans, investment products, and insurance
- Cultivated strong client relationships through regular meetings and effective communication, driving customer retention and satisfaction.
Store Manager
Vodafone Idea Ltd
08.2019 - 07.2021
- Leading a team of 9 customer service executives, handle the largest footfall based store in India
- Devising strategies to achieve store revenue targets for all products (Voice-Postpaid/Prepaid, Data, VAS) and operational goals by delegating and assigning targets to subordinates by focusing on productivity parameters
- Managed store organization, maintenance and purchasing functions, inventory and maintaining the P&L of the store and ensure the smooth functioning of the store with respect to its Operations, Ambience, and Discipline.
Sales Manager
The Creative Bureau
04.2018 - 03.2019
- As a sales manager I feel that my biggest strength are my ability to grow revenue per customer as well as retaining existing clients by motivating sales team and ensuring they focus on the need of our target audience
- Achieved on average 20% sales growth increase over 6 months
- I have successfully introduced new product lines, recruited and trained sales team around the county
Business Development
Digitryx Media
04.2017 - 03.2018
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets
Education
MBA - Retail & Marketing
Jaipuria Institute of Management
Lucknow, India 04.2001 -
Bachelor in Commerce - Commerce
MPS College
Agra, India 04.2001 -
Skills
Fast Learner
Effective Time Management & Sales
Banking Services
Personal Information
Date of Birth: 12/02/94
Timeline
Personal Banker Authorizer
HDFC Bank Ltd
09.2021 - Current
Store Manager
Vodafone Idea Ltd
08.2019 - 07.2021
Sales Manager
The Creative Bureau
04.2018 - 03.2019
Business Development
Digitryx Media
04.2017 - 03.2018
MBA - Retail & Marketing
Jaipuria Institute of Management
04.2001 -
Bachelor in Commerce - Commerce
MPS College
04.2001 -
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