Abhishek Jay Koushal
Business Consultant
Gurugram, NCR,JAMMU & KASHMIR
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Business Consultant
Virtusa
Hyderabad, Telangana
10.2020 - Current
- Analyze findings from current state customer personas, journeys, business process, and data to determine customer needs and wants
- Participate in design sprints and contribute through ideation, conceptualization, and design prototyping to define the user experience
- Develop disposition matrices/ assessment models to bucket the features based on retain, retire, or transform
- Organize and facilitate workshops with product owners to understand perspective and devise strategy for future roadmap
- Reviewed files, client portals and other documents to obtain business information and key data informing responses to MVP planning.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
Automation Engineer
CGI Group Inc
Bangalore, Karnataka
12.2014 - 04.2019
- Led a team of 4 to design and implement End to End Intelligent Automation Solutions for clients across BFSI, Telecommunications domain.
- Interacting with clients, understanding their business problems, translating business requirements to technical specifications and formulating efficient and scalable solutions.
- Collaboration with existing clients to solve complex business problems, furnish POC and demos to potential clients as part of digital transformation initiative.
- Worked on enhancing IAP’s capabilities to adapt to the changing technological landscape, which increased the number of IP licensing by 15%.
- Trained & mentored client SPOCs for smooth transition and delivery of the automation workflows.
- Preprocessed data from help-desk DB and developed a SVM-based machine-learning algorithm to generate the tickets classification model to minimize resolution time.
- Proactively worked on developing scripts/solutions such as RDA for internal teams and clients.
- Published White papers in Software Testing Conference by QAI
Summary
Postgraduate program in Management from Great Lakes Institute of Management. 5 years of experience in Solution designing, Requirement elicitation and Business processes re-engineering . Skillful in Problem solving, Analytical thinking, Thought leadership, Customer relationship management, Cloud computing, AI and Robotics Process Automation.
Education
Postgraduate Program in Management - Advanced Analytics, AL/ML, Marketing
Great Lakes Institute Of Management
Chennai 05.2019 - 04.2020
BE - Information Technology
University Of Jammu
Jammu & Kashmir 08.2010 - 07.2014
Skills
Solution Designing
Timeline
Business Consultant
Virtusa
10.2020 - Current
Postgraduate Program in Management - Advanced Analytics, AL/ML, Marketing
Great Lakes Institute Of Management
05.2019 - 04.2020
Automation Engineer
CGI Group Inc
12.2014 - 04.2019
BE - Information Technology
University Of Jammu
08.2010 - 07.2014
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