Srikanth Baddam
Lead Business Analyst
Hyderabad
Summary
Highly passionate individual with a wide range of expertise in Business Analysis, Solution Architecture, Product Management, Customer experience, Pre-sales& Process Consulting. 17+ years of IT experience with a strong blend of technology and business domain understanding. Worked across the telecom industry verticals BSS and OSS adhering to eTOM guidelines. Strong domain knowledge in Order Management, Customer Information Management, eCare &eCommerce, Customer Problem Management, Billing, Resource Inventory, POC/CPQ, Asset Management, Contract Management, and Loyalty Management.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Business Analyst
NetCracker Technology
01.2017 - Current
- Playing Lead BA role and interacting with stake holders to shape the requirements
- Eliciting the requirements, estimating cost for the requirement, negotiating CREM with clients.
- In-depth analysis and preparing design documents, getting stake holder sign-off for the design.
- Drive proof of concepts initiatives, customer demos by communicating clear and measurable business benefits to the customer.
- Launched Portability project for Telefonica Uruguay in very short time-line to meet the dead-line set by the Uruguay Government.
- Responsible for End-to-End journeys in the solution designing.
- Reviewing designs from sub-ordinates and guiding them for better quality.
- Delegating tasks to team members, auditing the work and conducting daily status call to track the status of the activities in order to refrain from breaching SLA.
- Developing solutions to optimize performance for enterprise customers.
- Preparation of wireframes for UI/UX teams, mainly for portal pages.
- Integrated many external systems to the core system
- Hands on experience in RESTful API services, SOAP interface.
- Handling hot issues raised in production and test environments.
- Apart from project work, I also contributed in developing NC Digital BSS business practice by giving knowledge sharing sessions to the entire practice.
- Demonstrated knowledge of major industry standards: eTOM, TOGAF, SID, TA, etc.
- Key panel member in BA recruitment team for the organization.
- "Stellar Success" award in NetCracker Technology-2022
- "Above and Beyond" Award in NetCracker Technology - 2021
- "You Have Made the Difference" award in NetCracker Technology - 2017
Solution Designer
HARMAN CONNECTED SERVICES
01.2014 - 01.2017
- Good insight of Telecom Fulfillment, Assurance, billing and Order Intake processes.
- Well versed with reactive and proactive fault management.
- Process design for the Service delivery and Fault Management of different services like Ethernet, VPN, IPVPN etc on MPLS core and NGWDM core network of BT.
- Handled the E2E designs of the Wholesale DATA products [HE & MEAS] of BT.
- SPOC for Autofix ORT testing and hot issues, played critical role in launching of Autofix for Data Products.
- Interacting with internal and external stakeholders during the designing of complex solution for T2R Journey.
- Providing best solution and arranging discussions with platform architects for approvals.
- Plan, Define and designing Solution, coordinate with other designers and plan the designs accordingly.
- Responsible for requirement elicitation and decomposition.
- Responsible for tracking and managing design/development life cycle.
- Reporting to client/ Manage overall process.
- ACF approvals for designs
- Reviewing Test cases and ensuring that all test cases in place to cover entire story.
- Responsible for reviewing component designs and arranging walkthroughs with Operations and Stake holders.
- Involving Stake holders, Operations and testing teams for Show and Tell.
- Very good understanding of complete life cycle of Service Delivery starting from Order entry to actual service delivery and billing.
- Peer reviewing designs and helping them in case of any issues.
- Completing designs in RPM-15 timelines.
- Manage design deliveries as senior design lead by coordinating with multiple stakeholders and vendors.
- Handling all hot issues and providing optimal solution to the issues which are reported in production.
- Implication of UML standards in preparing visio diagrams in designs and baseline activities.
- Apart from the regular designs, manual fallout analysis for increasing automation levels and analysing existing solution for any design/solution gaps.
- Apart from BAU work, I'm also leading the activities like new joiner training programme and contribution in baseline activity.
Senior Engineer
Virtusa Consulting Services
01.2011 - 01.2014
- Handled designs for OR Neo.
- Interacting with clients and gathering requirements.
- Given many proposals to business in such a way to reduce the SMC work to 25 percent in products NGA and WLR.
- Interacting with E2E teams and other components to fill the design gaps to reduce the work.
- Preparing HLD's for Component designs and walkthroughs to Stake Holders and Development teams.
- Handling Hot issues raised in production and test environments.
- Developed a Java tool to which connects to environment and extract the data into excel sheets and stores in local environment to analyze further.
- Worked in business reporting module as well.
- Have also handled development and testing (manual and automation).
Senior Systems Engineer
Infosys Technology
01.2008 - 01.2011
- Working on live issues and providing on call support to high priority issues and providing workaround to progress them.
- Provide status updates to the client throughout the resolution process.
- Fixing the issues and testing the same and deploying them to live servers.
- Interacting with other external components and ensuring that the end to end functionality is working as expected.
- Maintaining the code once it is delivered.
- Developed scripts for monitoring the application proactively.
- Troubleshoot problems with other components.
- Analyzing technical requirements and details required for progressing the system and proposing solutions for implementing the same.
- Tracking all the issues and constantly monitoring the defect injection rate and working to decrease the issues from our side.
- Preparing the reports of the defect injection rate and also the turnaround time included to solve them.
Education
B.E - Computer Science
OSMANIA UNIVERSITY
HYDERABAD 01.2004 - 04.2008
Skills
Product Management
Business Analysis
Solution Designing
Solution Architecture
Distributed Agile
Customer Relationship Management
Order Entry, CPQ
Order Management
eCare & eCommerce
Customer Information Management
Customer Problem Management
Customer Billing Management
Contract Management
Product Catalog
Resource Inventory
Asset Management
Loyalty Management
Integrations REST, SOAP
PSTN
Fixed Data Products
SQL
Modules Expertise
- Order Entry
- Order Management, OPF
- ECare & eCommerce
- Customer Information Management
- Customer Problem Management
- Customer Billing Management
- Contract Management
- Product Catalog
- Resource Inventory
- Asset Management
- Loyalty Management
- Integrations REST, SOAP
Telecom Products
- Mobile Products, PSTN
- Fixed Data Products
Industries
- Telecommunications
- Products
Tools
- Enterprise Architect
- MS VISIO
- MS AXURE
- JIRA
- CONFLUENCE
- FIGMA
- DRAW.IO
- AMDOCS CLARIFY
Timeline
Senior Business Analyst
NetCracker Technology
01.2017 - Current
Solution Designer
HARMAN CONNECTED SERVICES
01.2014 - 01.2017
Senior Engineer
Virtusa Consulting Services
01.2011 - 01.2014
Senior Systems Engineer
Infosys Technology
01.2008 - 01.2011
B.E - Computer Science
OSMANIA UNIVERSITY
01.2004 - 04.2008