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Hi, I’m
Umabalan Arumugam
Senior Business Analyst
Chennai,Tamil Nadu
Summary
Seasoned Senior Business Analyst with over a decade of experience in SaaS/IT industry, known for streamlining operations and delivering impactful solutions through effective leadership. Recognized for optimizing project workflows and leading cross-functional teams, resulting in enhanced productivity and efficiency. Adept at translating complex requirements into actionable plans, leveraging comprehensive knowledge of Agile methodologies and strong project management skills.
Overview
11
years of professional experience
Work History
Lowcodeminds Technology Pvt Ltd.Chennai
Senior Business Analyst
05.2022 - Current
Job overview
- Orchestrated strategic alignment between product roadmaps and business objectives, resulting in a 25% increase in overall operational efficiency within the Business Unit.
- Led the development and implementation of comprehensive management review reports and metrics, providing actionable insights for key decision-makers and stakeholders.
- Spearheaded the setup of detailed process documentation and architecture diagrams for critical systems, enhancing transparency and enabling streamlined workflows across multiple departments.
- Collaborated with internal development teams to conduct in-depth gap analyses of various solutions, facilitating the adoption of cutting-edge technologies and improving overall system performance by 30%.
- Played a pivotal role in driving successful User Acceptance Testing (UAT) and change management initiatives, ensuring a seamless transition and a 15% increase in user adoption rates for new projects.
- Developed and executed tailored end-user training programs, resulting in a 30% improvement in user proficiency and overall satisfaction with the implemented systems and processes.
- Contributed to the enhancement of business readiness activities, including product testing and validation, ensuring a 20% reduction in system downtime and a seamless integration of new tools and functionalities.
- Provided mentorship and training to the team members, fostering a 25% increase in their analytical capabilities, Business knowledge, contributing to the overall team's skill development and growth.
Trimble Information Technologies India Pvt LtdChennai
Senior Business Analyst
05.2017 - 05.2022
Job overview
- Oversaw end-to-end internal product deployments, ensuring smooth implementation and improved operational efficiency by 20%.
- Developed an intricate roadmap that streamlined internal processes, resulting in a 30% enhancement in departmental coordination and a 25% increase in the achievement of team objectives.
- Directed the development cycle for internal products, reducing development time and enhancing quality by 20%, facilitating more efficient internal operations.
- Prioritized and managed the product backlog for internal teams, leading to a 20% increase in task completion efficiency and a 25% reduction in backlog-related delays.
- Oversaw the documentation process for internal requirements, resulting in a 20% improvement in clarity and a 15% reduction in operational misunderstandings and errors within the teams.
- Aligned and prioritized the internal roadmap, contributing to a 25% increase in the achievement of crucial internal goals and metrics and a 20% enhancement in resource allocation efficiency.
- Established milestone criteria for internal projects, leading to a 30% improvement in project tracking and evaluation accuracy, ensuring seamless coordination within the internal delivery teams.
CSS Corp Pvt LtdChennai
Lead - Business Analyst
05.2015 - 05.2017
Job overview
- Analyzed 5 years of business data to produce 10 customized presentations for senior leadership. Presented recommendations resulting in the launch of 2 new product lines that generated new revenue streams.
- Conducted competitive market research on 10+ industry leaders, analyzing product offerings and support trends to identify 7 emerging sectors for new business development. Findings led to a 12% increase in qualified sales leads.
- Drafted multiple winning proposals for new technical support contracts by aligning deliverables to client's pain points. Exceeded revenue goal by 5%.
- Mapped 8 key customer support processes, identifying 3 areas for workflow optimization. Suggested changes reduced case resolution time by 15%.
Xerago Ebiz Services Pvt LtdChennai
Presales Consultant
05.2014 - 05.2015
Job overview
- Analyzed market trends and the competitive landscape to understand opportunities and potential value.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Interacted with Internal and External stakeholders and opportunity owners to analyze and create tailored solutions to address the client's pain points.
Photon Interactive Pvt LtdChennai
IT Consultant
11.2012 - 04.2014
Job overview
- Delivered campaigns to solidify new client opportunities and generate new business.
- Closed new business and streamlined transition accounts to customer relations department.
- Responsible for creating qualified business opportunities by recommending the best solution and engagement model for the customer specific requirements.
- Act as a SPOC for the client till the project is delivered and help resolve any potential issues during development till delivery.
Education
SRM School of Management, SRM UniversityChennai
MBA from Marketing
08.2010 - 05.2012
National Engineering College, Anna UniversityKovilpatti
B.E from Electronics and Communication Engineering, Created
07.2006 - 04.2010
Skills
Product ManagementTechnical DocumentationRequirements gatheringRisk mitigation and managementScaled AgileProduct Backlog management and prioritization
UI/UX
Business process mapping
Release planning
Workflow Analysis
Quality assurance
Strategic planning
Gap analysis
Product development
Software
Balsamiq
MS Visio
Figma
Timeline
Senior Business Analyst
Lowcodeminds Technology Pvt Ltd.
05.2022 - Current
Senior Business Analyst
Trimble Information Technologies India Pvt Ltd
05.2017 - 05.2022
Lead - Business Analyst
CSS Corp Pvt Ltd
05.2015 - 05.2017
Presales Consultant
Xerago Ebiz Services Pvt Ltd
05.2014 - 05.2015
IT Consultant
Photon Interactive Pvt Ltd
11.2012 - 04.2014
SRM School of Management, SRM University
MBA from Marketing
08.2010 - 05.2012
National Engineering College, Anna University
B.E from Electronics and Communication Engineering, Created
07.2006 - 04.2010