Abhishek Kumar Singh
Delhi
Summary
Result-driven Credit Collection Officer known for high productivity and efficient task completion. Skilled in negotiation, regulatory compliance, and financial analysis. Excel at communication, problem-solving, and time management which significantly contribute to achieving positive outcomes in debt recovery operations.
Overview
11
11
years of professional experience
Work History
Lead Credit Collection
American Express
Gurugram
01.2018 - Current
- Worked with multiple LOBs within the organization like CPS, DGT, and credit chat. Over the period of 7 years.
- Communicated effectively with customers to explain account statuses and resolve disputes.
- Utilized skip tracing tools to locate and contact delinquent customers.
- Negotiated payment arrangements with customers that reduced overdue accounts receivable.
- Established relationships with customers to understand their situation and build trust, resulting in a X% increase in payment rate.
Customer Service Executive
Sitel India Pvt Ltd
Gurugram
05.2013 - 07.2017
- Assisted customers with queries and payment issues, resulting in increased customer satisfaction and improved customer loyalty.
- Managed customer relationships and provided exceptional customer service, resulting in a customer retention rate.
- Provided excellent customer service and resolved customer issues.
Education
High School Diploma -
CRPF School
New Delhi Bachelor of Arts -
Delhi University
New Delhi Skills
- Team Work
- Leadership Skills
- Ability to multitask
- Strong communication skill both whiten and spoken
Timeline
Lead Credit Collection
American Express
01.2018 - Current
Customer Service Executive
Sitel India Pvt Ltd
05.2013 - 07.2017
High School Diploma -
CRPF School
Bachelor of Arts -
Delhi University
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