Simranjeet Singh

Connecting with Credit customers and understanding Card members concerns through live chat.

Inquiring to discover true needs of customers and providing the best payment solutions while creating a payer culture.

Creating long term relationships and being a Creditor of Choice for the customers.

Learning in built tools to access card member problems and seeking expertise in providing solutions like financial relief plan.

Understanding the financial needs and offering them financial assistance, if required to cardmembers.

• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer chats promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.