Listening To Music
Swati Issar Negi
Lead Credit Analyst
Gurugram
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- An individual who intends to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Experienced Customer Service representative with over 12 years of experience in the service industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Lead Credit Analyst
American Express pvt ltd
Gurugram
07.2016 - Current
- Communicating with clients who have overdue accounts to secure settlement of the account.
- Delegate preventive work to avoid future overdue of accounts with high balance exposure.
- Recovering overdue balances.
- Identifying financial hardship. Making decisions based on challenging customer specific situations.
- Assisting customers who are going through financial hardship and offering them with plan solutions available.
- Engage with internal & external partner teams to ensure support to clients.
- Upholding American Express brand image and customer loyalty through outstanding customer service.
Senior Associate
Global PC Experts
Gurugram
01.2015 - 07.2016
- Worked varied hours to meet seasonal and business needs.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs.
Senior Sales Associate
John Keels Bpo
Gurugram
09.2011 - 01.2015
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Generated sales leads and cold called potential customers.
- Mentored new sales associates for maximum performance.
- Negotiated contracts and sales terms with new and existing clients.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
Education
B.A. Hons - Political Science
Delhi University
Delhi 04.2010 - 04.2013
I.A.T.A Foundation Degree - Tourism And Travel Management
Bird Academy
DelhiHigh School Diploma -
The Air Force School
Delhi 04.2005 - 04.2006
MBA - Operations Management
Nurse Monjee University
Mumbai 01.2023 - Current
Skills
Verbal and written communication
Critical Thinking
Problem-Solving
Attention to Detail
Active Listening
Multitasking Abilities
Self-Motivated
Accomplishments
- Consistent with my performance in form of numbers.
- Received VOCM quarterly Award in 2021
Additional Information
I have had an opportunity to work in 2 other departments within American Express.
- Worked in IRU - Internal Recovery Unit briefly for about 3 months and gained experience in handling highly delinquent and recalled accounts to resolve credit concerns and offer solutions that help benefit clients and our company.
- Worked in GNA - Global New Accounts for about 1 yr and 2 months. Handled new card applications verification process and also providing solutions to complete their application process.
Interests
Watching Movies & Korean Dramas
Love To Cook
Love To Travel
Timeline
MBA - Operations Management
Nurse Monjee University
01.2023 - Current
Lead Credit Analyst
American Express pvt ltd
07.2016 - Current
Senior Associate
Global PC Experts
01.2015 - 07.2016
Senior Sales Associate
John Keels Bpo
09.2011 - 01.2015
B.A. Hons - Political Science
Delhi University
04.2010 - 04.2013
High School Diploma -
The Air Force School
04.2005 - 04.2006
I.A.T.A Foundation Degree - Tourism And Travel Management
Bird Academy