Swati Issar Negi

• Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
• An individual who intends to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
• Experienced Customer Service representative with over 12 years of experience in the service industry. Excellent reputation for resolving problems and improving customer satisfaction.

• Consistent with my performance in form of numbers.
• Received VOCM quarterly Award in 2021

I have had an opportunity to work in 2 other departments within American Express.

• Worked in IRU - Internal Recovery Unit briefly for about 3 months and gained experience in handling highly delinquent and recalled accounts to resolve credit concerns and offer solutions that help benefit clients and our company.

• Worked in GNA - Global New Accounts for about 1 yr and 2 months. Handled new card applications verification process and also providing solutions to complete their application process.