Simranjeet Singh
New Delhi
Summary
I am excited about the opportunity to bring my unique blend of customer skills and passion for innovation to the team at American Express. I look forward to the opportunity to contribute to the success of our organization.
Overview
8
8
years of professional experience
Work History
Lead Credit Analyst
American Express
08.2019 - Current
- As a credit analyst in our organization, I undertook various responsibilities and achieved notable accomplishments.
- Won Customer First award for March 2020, July 2020.
- Won Star Performer and Customer First award for February 2022.
- Won Customer First award for Quarter 1 2023 and Quarter 3 2023.
- Enhanced Customer Communication: Established effective communication channels with customers in arrears, utilizing chat correspondence to negotiate payment arrangements and resolve disputes while maintaining positive customer relationships.
- Maintained Compliance: Ensured compliance with relevant laws, regulations, and company policies throughout the collection process, minimizing legal risks and maintaining the organization's reputation as a responsible creditor.
Customer Service Associate
Convergys India Private Limited
09.2017 - 08.2019
- As a customer service chat specialist in our organization, I played a pivotal role in ensuring exceptional customer experiences and resolving inquiries efficiently.
- Handled High Volume of Chat Requests: Managed a high volume of chat requests effectively, prioritizing inquiries based on urgency and complexity to ensure all customers received timely assistance.
- Delivered Prompt and Personalized Support: Provided timely responses to customer inquiries via chat, addressing their concerns and inquiries with professionalism and empathy. Utilized personalized communication to enhance the customer experience and foster positive relationships.
Education
Commerce -
Mata Jai Kaur Public School
Bcom (Hons) - undefined
Delhi University
Skills
- CLIC
- Complaints (icare)
- CSP
- CHC
- WFM
- Ask Amex
- ROP
- Multitasking
- Governance
- Compliance Centric
- Customer Experience
- Communication
Timeline
Lead Credit Analyst
American Express
08.2019 - Current
Customer Service Associate
Convergys India Private Limited
09.2017 - 08.2019
Bcom (Hons) - undefined
Delhi University
Commerce -
Mata Jai Kaur Public School
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