Sriya Banerjee
New Delhi
Summary
Detail-oriented individual with exceptional communication and project management skills. Successfully handles multiple tasks effectively and efficiently in fast-paced environments. Known for proactive problem-solving abilities, always seeking to identify and address issues while optimizing processes to support team objectives.
Overview
18
18
years of professional experience
Accomplishments
- Consistent TA1 in 2022 and 2023
- Multiple RNR received from GCS partner. Risk team
- Received 7 blue reward points from leadership for RNRs and YTD winning in 2023
- Received multiple appreciation surveys from internal teams
- Pioneered Back-office process and High balance process from the start
- Handling CHC updation project/training for the team
- Worked on Email format project
- Currently working for Evolve with GCCI for the Project in France
- Have Click knowledge as worked with Back-office India corporate market
- Handling CHC process approvals from stakeholders and discussion solely
- Worked with GOCM team (WFM) for 6 months secondment role
Skills
- MS-Word
- Excel
- Process level trainings
- Credit risk assessment
- Relationship management
- Portfolio management
- Verbal communication
- Written communication
- Working Knowledge of American Customer Service
- Handling process level trainings
Work History
Lead Credit Analyst
American Express India
03.2010 - Current
- Collection on high balance accounts, balance 10 lakh INR or above
- Maintaining data of corporate accounts which are overdue and updating limits on account basis analysis
- Communicating with Client and Relationship Manager via email/phone channels to ensure collections and updating account status (Block / Unblock)
- Assessed credit risk and analyzed financial statements
- Investigated and resolved customer disputes related to credit decisions
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit
Process Advisor
Barclays Shared Services Pvt. Ltd
05.2008 - 11.2010
- Being responsible for taking customer calls, helping them with their queries related to online banking
- Analyzing performance on daily basis & helping new joiners coming in the team
- Helping team manager with the quality scores of team so that a great customer service can be provided each day
- Achieved service excellence award & the best brainwaves award (brainwave is a new idea to help improve the company)
- Received awards for the highest quality scores in the process
- Monitored and reported on process performance to verify compliance with established standards
- Evaluated current processes to develop improvement plans
- Proven ability to learn quickly and adapt to new situations
Trainer
WNS
01.2007 - 05.2008
- Taking calls related to representatives for beauty products company Avon
- Placing orders for them so that products can be given to the customers
- It was B2B process & not dealing with customers directly
- Helping new FTE's through their initial face on learning the process
- Monitoring their quality scores & maintaining their stacks records for the performance
- Was a Team coach managing OJT (i.e., Nesting batches)
- Mentored new hires, resulting in stronger staff development and increased productivity
- Established and maintained quality control standards
- Analyzed and evaluated training effectiveness and program outcomes
- Developed and implemented successful onboarding program
- Designed and delivered web-based, self-directed learning materials
- Provided coaching and mentoring to employees
Education
B.A pass -
Delhi University
New Delhi01.2008
12th - Fine Arts
Frank Anthony Public School
New Delhi01.2003
10th -
Frank Anthony Public School
New Delhi01.2001
Timeline
Lead Credit Analyst
American Express India
03.2010 - Current
Process Advisor
Barclays Shared Services Pvt. Ltd
05.2008 - 11.2010
Trainer
WNS
01.2007 - 05.2008
B.A pass -
Delhi University
12th - Fine Arts
Frank Anthony Public School
10th -
Frank Anthony Public School
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