Abhishek Kumar Sinha

• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
• Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
• Prioritized roadmap in order to achieve product goals and metrics.
• Worked with marketing teams to create, deploy and optimize effective campaigns for [Industry] clients.
• Developed product documentation to communicate and align key components of upcoming features and products to customer(s).
• Helped incorporate product changes into marketing message to drive customer engagement and firm profits.
• Collaborated with sales, marketing and support teams to launch products on time and within budget.
• Consulted with product development teams to enhance products based on customer data.
• Liaised with clients to develop deep understanding of business needs and current market landscape.
• Coordinated project planning and execution with team members and team leads.

• Managed CRM database, including troubleshooting, maintenance, updates and report generation.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

· Escalation Management for the whole of Customer services digital solutions support

· Working as Redline Application Manager for the complete digital solutions product, managing the development of the application depending on the needs from the internal customer.

· Digitized & centralized the complete feedbacks & escalations received from Airlines through Redline process which helped in clustering and classifying the issues providing a clear visible area of concerns to take preventive actions. This has led the foundation for issue classification to improve customer satisfaction.

• Demonstrated product and quality expertise in product inspections.
• Built strong rapport with team members, management to facilitate efficiency and productivity.
• Supported quality team members during corrective action updates.
• Contributed to root cause analysis to determine core reason for failures and errors.
• Presented clear, organized data in graphs, charts, tables and written reports to the management.
• Mentored team members on organization specific process and methods to maximize contributions and worked on defining Key Performance Indicator (KPI).
• Supervised the team to identify areas in need of improvement for high-quality output.
• Worked with inter department Quality Representatives to identify process oriented approach and create awareness about the quality.

Roles and Responsibilities:

• Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
• Lead the Project with valuable guidance to colleagues working on it.
• Functional Design of Aircraft Physical System Architecture (Fuel System, Hydraulic System and Landing Gear).
• Prepared the team for next level of activities with transfer of knowledge, hands on experience etc..

Challenges:

• Managing subcontractors to ensure optimized outputs.
• Project Management responsibility (prioritization; delegation; subcontractor management) to ensure delivery in Time Cost and Quality.
• Managing Cross Functional and transnational user expectations.
• Troubleshooting in case of critical issues like delivery feedback, requirement alterations.

• Played a support role of developer in developing simulation modules, which helped me in broadening my horizon of thinking towards simulation & software development