Abhishikth Cherukupalli
Hyderabad
Summary
Experienced Customer Success Manager specializing in HRMS, skilled in driving client satisfaction, optimizing software adoption, and building strong relationships. Proven track record in delivering tailored solutions, improving retention rates, and ensuring seamless implementation of HR technology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Keka HR
Hyderabad
11.2022 - Current
- Collaborated with sales and product teams to address customer success objectives.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked closely with the retail customers for attendance concerns, and was able to address the same with high precision.
Process Specialist
Amazon
11.2021 - 10.2022
- Experienced in facilitating flow of information between stakeholders and resolve any issues that impact customer experience and business continuity
- I was able to analyze the data and notice trends and take real-time decisions by querying on internal tools to ensure customer satisfaction.
ML Data Associate
Amazon
08.2018 - 10.2021
- Worked with the Amazon Alexa Data Services (ADS) team to help in developing, testing and training the Alexa AI
- We closely work with the Amazon Machine Learning (ML) Science and Data Modelling teams, to provide critical data they need to improve Alexa's speech recognition and language understanding capabilities.
Education
Mechanical Engineering -
Anurag Group of Institutions
Skills
- SQL
- Excel
- MS Word
- Powerpoint
- Good Problem-solving Skills
- Good Time Management Skills
- Good Communication Skills
- Good Decision-making Skills
- Relationship Management
- Adaptability and Flexibility
- Logical Thinking
Certification
Accomplished Course on SQL from Udemy.
Timeline
Customer Success Manager
Keka HR
11.2022 - Current
Process Specialist
Amazon
11.2021 - 10.2022
ML Data Associate
Amazon
08.2018 - 10.2021
Mechanical Engineering -
Anurag Group of Institutions
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