ABHYUDAY RAJ SINGH SENGAR
Summary
Analyst with three years of cross-sectoral experience in the banking, logistics, telecom, and retail industries in the UK and India have equipped with a focus on data analytics, compliance, and providing services that interact with citizens. Adept at using Python, SQL, Power BI, and Tableau to create real-time KPI dashboards and actionable analytics. Demonstrated proficiency in supply chain optimization, process reengineering, and fraud-risk identification in high-volume, regulated settings. competent in performance tracking, stakeholder collaboration, and monitoring and evaluation in line with public sector objectives. devoted to bolstering India's high-quality infrastructure and advancing a zero-defect, citizen-centric service culture.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Analyst
Santander
Sheffield
05.2024 - 01.2025
- Analyzed high-value CHAPS transactions (£150K+), identified fraud patterns, and ensured regulatory compliance using risk analytics tools.
- Investigated complex fraud cases, performed root cause analysis, and compiled reports to support process improvement initiatives.
- Handled 30+ daily banking queries, optimized workflows, and improved resolution accuracy through KPI-based analysis.
- Evaluated digital tools like Voice ID, enabling a 25% gain in service efficiency via real-time tracking and reporting.
- Audited direct debits and customer records, reducing operational errors and enhancing data integrity while resolving escalated complaints to improve customer satisfaction.
Logistics Supply Chain Analyst
V1 Distributions Ltd
Birmingham
11.2023 - 03.2024
- Analyzed 1,000+ supply chain records and developed 10+ dashboards (Power BI, Tableau) to enhance efficiency and reporting.
- Reduced transport costs by 25% and improved order fulfillment by 10% through SQL-based process optimization and demand forecasting.
- Led cross-functional teams to automate workflows, monitor supplier KPIs, manage risks, and align vendor selection with sustainability and performance goals.
Data Analyst
B.M Media Pvt Ltd
Bhopal
05.2023 - 11.2023
- Managed SQL extraction for 10,000+ records and led a 15-year electoral data study, generating visual reports and predictive insights.
- Applied ETL, Python, and ML to optimize business processes by 10% and built dashboards to track key performance metrics and trends.
- Delivered actionable insights to stakeholders, conducted workshops for non-technical staff, and supported data-driven governance decisions.
Miscellaneous Customer Facing Roles
(Capita, William Hill, Morrisons, Grand Hotel)
Birmingham
11.2022 - 09.2023
- Delivered high-volume service, sales, and conflict resolution across retail, hospitality, and telecom sectors.
- Recognised for 90%+ customer satisfaction, strict adherence to data protection standards, and resolution of 20+ queries daily.
- Led and supported cross-functional teams, contributed to process compliance, and promoted safer practices in high-pressure environments.
Financial Data Analyst
Hummingbird Fintech Limited
Birmingham
05.2022 - 09.2022
- Developed real-time KPI dashboards (Power BI, Tableau) and managed 500+ records to enhance reporting efficiency by 20%.
- Conducted government scheme research and delivered actionable insights through technical reports and stakeholder presentations.
Education
MSc - Business Analytics (Merit)
Aston University
Birmingham, UK10.2022
Skills
- Visualization softwares and data cleansing : Power BI and Tableau
- Programming environments : Python (Numpy , scikit , Pandas, seaborn , Matplotlib)
- Quantitative analysis using extensive MS office and excel knowledge
Soft Skills
- Analytical Thinking & Problem Solving
- Policy & Report Writing
- Stakeholder Engagement & Coordination
- Project Management & Organization
- Impact Assessment & KPI measurement
- Monitoring & Evaluation (M&E)
- Effective Communication & Presentation
- Adaptability & Learning Agility
- Attention to Detail & Compliance Orientation
- Teamwork & Interdisciplinary Collaboration
- Resource Mobilization & Initiative
- Data-driven insights
- Passion for learning and willingness grow
- Leadership and team collaboration
Accomplishments
- Solar Water Heater by a parabolic collector (RGPV major project)
Designed a solar water heater using a parabolic aluminium foil collector and copper tubes to purify water by converting it into steam and condensing it into clean, low-cost, eco-friendly distilled water using solar energy.
- Predictive Analytics in Hotel Booking Demand
- Consulted Indian Waste Management System
Analysed India’s waste management system using SWOT and stakeholder mapping, highlighting segregation gaps, informal sector issues, and proposing inclusive, tech-driven reforms to enhance EPR and urban waste governance.
- Aston Sustainable Business Challenge (Birmingham Commonwealth Games 2022)
Certification
Swachh Bharat Abhiyan
Timeline
Customer Service Analyst
Santander
05.2024 - 01.2025
Logistics Supply Chain Analyst
V1 Distributions Ltd
11.2023 - 03.2024
Data Analyst
B.M Media Pvt Ltd
05.2023 - 11.2023
Miscellaneous Customer Facing Roles
(Capita, William Hill, Morrisons, Grand Hotel)
11.2022 - 09.2023
Financial Data Analyst
Hummingbird Fintech Limited
05.2022 - 09.2022
MSc - Business Analytics (Merit)
Aston University
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