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Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
Personal Information
References
Work Availability
Timeline
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Uday Ram
Open To Work

Uday Ram

Advisor
Ghaziabad,UP

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Service AdvisorData AnalystData Science InternData Analyst InternData Scientist

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Ghaziabad, UP
Open to relocation: Yes

Salary Range

₹45000/yr - ₹200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company Retreats

Summary

Analytical and detail-oriented professional with a strong customer service background and analytical skills. Currently pursuing an M.Sc. In data science, I am known for resolving customer inquiries efficiently and driving process improvements to enhance service delivery. With an expert team mentoring. Proven track record of achieving 95% customer satisfaction, and implementing systems that improve operational efficiency. Seeking to leverage analytical expertise and a customer-focused approach in a data-driven organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Advisor

Vipul Motors Private Limited
New Delhi
05.2018 - Current
  • Championed customer inquiry resolutions, attaining a 95% satisfaction rate through strategic communication and problem-solving.
  • Assisted customers with vehicle inquiries and service-related issues.
  • Coordinated with service technicians to ensure timely vehicle repairs.
  • Resolved customer complaints promptly and effectively.
  • Provided product knowledge to enhance customer decision-making.
  • Collaborated with team members to improve customer service processes.
  • Handled payment processing and invoicing for services rendered.
  • Developed relationships with customers through proactive follow-up on orders.
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Analyzed customer feedback data to identify trends, and recommend service improvements.
  • Provided feedback from customers to management team for further review.

Education

Master of Science - Data Science

Amity University Online
Jaipur
01-2025

Bachelor of Science - Information Technology

Sikkim Manipal University
Ghaziabad
04-2017

Senior Secondary (10+2) -

Sarvodaya Bal Vidhyalay
Delhi
03-2011

High School (Class 10) -

Govt. Boys Sr. Sec. School
Delhi
03-2009

Skills

  • Data analysis and cleansing (Excel, Python)
  • Statistical analysis and reporting
  • Database management (SQL)
  • Data visualization (Power BI, Tableau, Matplotlib)
  • Process improvement and optimization
  • Team leadership and mentoring
  • Problem solving and critical thinking
  • Project management
  • Microsoft Office Suite (advanced Excel)
  • Team collaboration
  • DMS/CRM system proficiency
  • Product and service solutions
  • Customer satisfaction measurement
  • Machine learning

Certification

  • Certificate course in professional and life skills, Apr 2025 https://amityjpr.amigolms.com/mod/customcert/view.php?id=2281&downloadown=1
  • Certificate in Advanced Excel, May 2025

https://amityjpr.amigolms.com/mod/customcert/view.php?id=2021&downloadown=1

Languages

Hindi
First Language
English
Proficient (C2)
C2

Accomplishments

  • Customer Service Excellence: Maintained 95% customer satisfaction rate over 6+ years
  • Process Optimization: Designed and implemented ticketing system reducing response time by 30%
  • Team Development: Successfully mentored multiple team members, improving overall team performance by 25%
  • Data-Driven Insights: Analyzed customer service metrics to identify improvement opportunities

Affiliations

  • Statistics & Probability Applications – Designed and tested hypotheses for business decision-making.

Personal Information

  • Date of Birth: 20/10/1992
  • Father's Name: Shri Prithvi Ram
  • Marital Status: Married

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Advisor

Vipul Motors Private Limited
05.2018 - Current

Master of Science - Data Science

Amity University Online

Bachelor of Science - Information Technology

Sikkim Manipal University

Senior Secondary (10+2) -

Sarvodaya Bal Vidhyalay

High School (Class 10) -

Govt. Boys Sr. Sec. School

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