Uday Ram
Ghaziabad
Summary
Analytical and detail-oriented professional with a strong customer service background and analytical skills. Currently pursuing an M.Sc. In data science, I am known for resolving customer inquiries efficiently and driving process improvements to enhance service delivery. With an expert team mentoring. Proven track record of achieving 95% customer satisfaction, and implementing systems that improve operational efficiency. Seeking to leverage analytical expertise and a customer-focused approach in a data-driven organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Vipul Motors Private Limited
New Delhi
05.2018 - Current
- Championed customer inquiry resolutions, attaining a 95% satisfaction rate through strategic communication and problem-solving.
- Assisted customers with vehicle inquiries and service-related issues.
- Coordinated with service technicians to ensure timely vehicle repairs.
- Resolved customer complaints promptly and effectively.
- Provided product knowledge to enhance customer decision-making.
- Collaborated with team members to improve customer service processes.
- Handled payment processing and invoicing for services rendered.
- Developed relationships with customers through proactive follow-up on orders.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Analyzed customer feedback data to identify trends, and recommend service improvements.
- Provided feedback from customers to management team for further review.
Education
Master of Science - Data Science
Amity University Online
Jaipur01-2025
Bachelor of Science - Information Technology
Sikkim Manipal University
Ghaziabad04-2017
Senior Secondary (10+2) -
Sarvodaya Bal Vidhyalay
Delhi03-2011
High School (Class 10) -
Govt. Boys Sr. Sec. School
Delhi03-2009
Skills
- Data analysis and cleansing (Excel, Python)
- Statistical analysis and reporting
- Database management (SQL)
- Data visualization (Power BI, Tableau, Matplotlib)
- Process improvement and optimization
- Team leadership and mentoring
- Problem solving and critical thinking
- Project management
- Microsoft Office Suite (advanced Excel)
- Team collaboration
- DMS/CRM system proficiency
- Product and service solutions
- Customer satisfaction measurement
- Machine learning
Certification
- Certificate course in professional and life skills, Apr 2025 https://amityjpr.amigolms.com/mod/customcert/view.php?id=2281&downloadown=1
- Certificate in Advanced Excel, May 2025
https://amityjpr.amigolms.com/mod/customcert/view.php?id=2021&downloadown=1
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Customer Service Excellence: Maintained 95% customer satisfaction rate over 6+ years
- Process Optimization: Designed and implemented ticketing system reducing response time by 30%
- Team Development: Successfully mentored multiple team members, improving overall team performance by 25%
- Data-Driven Insights: Analyzed customer service metrics to identify improvement opportunities
Affiliations
- Statistics & Probability Applications – Designed and tested hypotheses for business decision-making.
Personal Information
- Date of Birth: 20/10/1992
- Father's Name: Shri Prithvi Ram
- Marital Status: Married
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Advisor
Vipul Motors Private Limited
05.2018 - Current
Master of Science - Data Science
Amity University Online
Bachelor of Science - Information Technology
Sikkim Manipal University
Senior Secondary (10+2) -
Sarvodaya Bal Vidhyalay
High School (Class 10) -
Govt. Boys Sr. Sec. School
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