Summary
Overview
Work History
Education
Skills
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Languages
Timeline
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Divija Mullur Nagendra Kumar

Belfast

Summary

Part-qualified ACCA accountant (7/13 papers completed) Graduated in MSc in Accounting and Finance at Queen's University Belfast. Experienced in financial analysis, data analytics, and solution development with proficiency in Power BI, Excel, R, and Python. Demonstrated leadership as Class Representative and Cultural Secretary with strong focus on technology-driven accounting practices.

Overview

2
2
years of professional experience

Work History

Customer Service Advisor

British Telecom (BT) -
Belfast, Antrim
08.2024 - Current

· Managed 40+ daily billing queries and £10,000+ monthly payments with 95% first-contact resolution rate

· Delivered technical support to 200+ customers during live events with 92% satisfaction score

· Generated £25,000+ in revenue through successful payment plan arrangements for 150+ overdue accounts

Pre-sale Intern

Augmintech
Bangalore
12.2022 - 02.2023

• Analyse client data and requirements to provide relevant insights for solution development.

• Strategized client relationship through effective communication and responsiveness.

• Managed and analyzed sales reports to evaluate and enhance sales strategies.

Education

Master of Science - Accounting and Finance

Queen’s University Belfast, Belfast
Belfast
09.2023 - 12.2024

Part –Qualified ACCA (7/13 Papers) -

Association of Chartered Certified Accountants (AC

Bachelor of Commerce (BCom) -

Vidhyaashram First Grade College
Mysore
03.2015 -

Skills

Proficiency in Microsoft Power BI

MS Excel

MS office

Tally ERP 9

SQL and Python

R language

Team leadership

Professional development

Teamwork and collaboration

Customer service

Communication

Problem-solving

Time manegment

Data Analyst (ExcelR)

Collaboration with IBM

Digital Marketing (Udemy)

Advance Excel in f inancial modelling and valuation (Udemy)


AFFILIATIONS

Class Representative: Liaison for MSc Accounting and Finance students, facilitating communication with faculty, organizing community events and advocating student needs, enhancing communication, collaboration, and problem-solving skills

Cultural Secretary (Undergraduate Years) : Led the planning and execution of campus cultural events, managed budgets and coordinated teams, bolstering leadership, event planning, and teamwork skills

Volunteer Services Organization (During COVID-19): Supported elderly residents during COVID-19 with activities, meals, and social interaction Managed NGO accounting operations, including financial documentation and payroll Enhanced skills in financial reporting, budgeting, and record accuracy

Student Member in the Institute of Directors (IoD) since Oct 2023


Disseration

CSR and ESG Performance: Examining Strategic Drivers in Emerging Markets with a Focus on India

Analysed CSR's impact on ESG performance using Bloomberg data for 500 Indian companies

Applied Python for data analysis, regression, and feature importance modelling

Identified key ESG drivers and proposed strategies for improved sustainability and trust

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Languages

English
Fluent
Hindi
Fluent

Timeline

Customer Service Advisor

British Telecom (BT) -
08.2024 - Current

Master of Science - Accounting and Finance

Queen’s University Belfast, Belfast
09.2023 - 12.2024

Pre-sale Intern

Augmintech
12.2022 - 02.2023

Bachelor of Commerce (BCom) -

Vidhyaashram First Grade College
03.2015 -

Part –Qualified ACCA (7/13 Papers) -

Association of Chartered Certified Accountants (AC
Divija Mullur Nagendra Kumar