Abilash Jose

Business Analysis:

• Interacted with internal and external customers to understand business needs and translate into requirements and project scope.
• Analyzed key aspects of the base product to evaluate factors driving results and summarized into presentations.
• Identified inefficiencies through gap analysis and outlined sensible solutions.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Identify the processes that already exist in the organization ("as is" processes) so they can be improved, automated and optimized. Another is to identify processes that need to be implemented ("should be" processes) to achieve critical business outcomes.
• Identify and give support for solution designs for production challenges and enhancements in collaboration with the business and the RPA team.
• Identify the scope, benefits, restrictions, and risks associated with RPA automation projects, as well as capture and document present manual operations.
• Develop a detailed end-to-end understanding of processes targeted for automation and identify the impacted processes and business needs in collaboration with the Business Process Owner(s) and Process Excellence Team members.
• Work with cross-functional teams to generate business requirements documentation for the process to be automated that is easily understood by business users and can be shared with RPA solution design and development teams.
• Identify and document best practices for RPA adoption in the long run.
• Facilitate requirements-gathering workshops with stakeholders.
• Consider the consequences of change management when implementing new RPA processes.
• Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Involved in the presales activities - provided demo to the external clients, prepared RFP and SOW documents along with the Sales team.

Scrum Master:

• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives for an internal product team.
• Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
• Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
• Collaborated with product owners, team members and technologists to define solutions and drive progress.
• Managed backlog and supported Scrum framework for monthly sprint releases.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Worked to provide continuous improvement for product development lifecycle.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained excellent attendance record, consistently arriving to work on time.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Direct interaction with the business stakeholders for the requirement elicitation for a web based application.
• Analyze the business requirements and translate the requirements into user stories in Azure Devops.
• Applies honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Derive conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Participate in the Program Increment (PI) planning, Sprint Planning & capacity vs load planning.
• Document business processes and analyze procedures to align with changing business needs.
• Create mockups/wireframes using Invision and Axure RP tools.
• Create process flows using MS Visio.
• Conduct story telling sessions for each stories.
• Works closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.

• Conducted interviews with key business users to collect information on business processes and user requirements.
• Analyzed the business requirements and identified the impacted components.
• Collaborated with CE leads, partners or agents (user) and business partners to help define business requirements and road map.
• Translated the requirements into different tangible deliverables such as user stories, functional specifications/ E2E design document, use cases, workflow/process (UML) diagrams and wireframes.
• Created process flows using MS Visio/ Oracle BPA.
• Prepared requirement traceability matrix and performed Gap analysis.
• Responsible for visual designs, mock-up creations and wireframing using Axure RP tool.
• Responsible for functional and regression testing.
• Creation of data visualization/dashboards using Tableau developer.