ABINASH BALIARSINGH
Puri
Summary
Experienced Commercial Officer with a strong background in managing billing and collections coverage monthly. Proven ability to handle consumer grievances efficiently and coordinate effectively with billing and collection teams. Possesses extensive knowledge in line maintenance, specializing in the rapid restoration of service during breakdown situations, including expertise in line distribution systems, distribution transformers, and PSS. Adept at navigating regulatory requirements and ensuring compliance while demonstrating strong communication, problem-solving, and leadership skills to drive operational excellence in distribution environments.
Overview
2
2
years of professional experience
Work History
Section Commercial Officer
TPNODL
Bhadrakh
12.2022 - Current
- Achieved consistent 99% billing accuracy and maintained 75-80% collection coverage monthly.
- Managed consumer grievances effectively, ensuring timely resolution and high customer satisfaction.
- Coordinated with billing and collection staff to optimize operations and improve efficiency.
- Demonstrated expertise in line maintenance, including restoration of service during breakdown situations.
- Extensive knowledge of line distribution systems, distribution transformers.
- Successfully handled line breakdowns during challenging situations such as Kalabaisakhi, ensuring minimal service disruption and swift restoration.Achieved 100% billing and maintained a 75% collection coverage monthly.
- Managed consumer grievances effectively, ensuring prompt resolution and customer satisfaction.
- Coordinated with billing and collection staff to streamline operations and improve efficiency.
- Applied extensive knowledge of line maintenance techniques during breakdown situations, successfully restoring service continuity.
- Managed critical line breakdowns during Kalabaisakhi situations and other emergencies, ensuring minimal downtime and optimal service restoration with coordination with AMC BA. and section Manager (Elect).
Education
Diploma in Electrical Engineering - 89.9%
Government Polytechnic
Puri, OR10-2021
ITI - 79%
Government ITI
Puri, OR08-2015
10th - 71.3%
Government High School,
Kanas,puri03-2013
Skills
- Billing and Collection Management
- Customer Relationship Management
- Coordination and Team Collaboration
- Technical Knowledge
- Problem Solving and Decision Making
- Analytical Skills
- Leadership and Initiative
Languages
Odia
First Language
English
Beginner
A1
Hindi
Beginner
A1
Accomplishments
- Going Beyond Award for March 2023.
- Awarded Best Section Award for FY 23-24 in Bhadrak Circle at TPNODL.
Timeline
Section Commercial Officer
TPNODL
12.2022 - Current
Diploma in Electrical Engineering - 89.9%
Government Polytechnic
ITI - 79%
Government ITI
10th - 71.3%
Government High School,
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