Abinash

Efficiently managed a portfolio of MSP IT Practice, providing focus on SLA management and customer satisfaction within high volume clients within a hybrid onshore/offshore recruiting model, ensure practice portfolio expansion, business enhancement and process improvement.

Expertise:

Strategic Relationship Management
Business Continuity Planning
Solution Development
Corrective Action Planning
Business Plan Development
Policy Enforcement
Change Management
Career Development Plan (CDP)

Revenue Portfolio:

2023: $19.4M

2022: $18.9M

Provide staffing & consulting solutions to customers throughout the US. Work with Account Managers, Recruiters (onshore and offshore), and Sales Team to drive the delivery efforts on identifying high level IT Professionals for National and Local accounts. Mentor and serve as a resource for learning/navigating Account Management & Delivery team through policies and procedures.

Revenue Portfolio:

2020: $11.6M (Delivery Unit & Customer Spend)

2021: $14.2M (Delivery Unit & Customer Spend)

Managed and monitored service delivery provided to fintech customers and focused on keeping clients satisfied with the company's services.
Planned, organized, directed, controlled and evaluated the MSP IT client operations that provided services to Compunnel business (i.e. staffing, workforce solutions, staff augmentation and talent management consulting), and ensured the quality of those services and client satisfaction.
Responsible for portfolio growth, expansion and improved Compunnel’s services by providing strong solution delivery and maintaining good client relationships within the assigned client base in the MSP IT vertical.

Revenue Portfolio:

2019 : $7.2M (Accounts & Delivery)

2018: $2.9M (Accounts & Delivery)

Started as a recruiter, progressing to lead the offshore RPO unit, which honed skills in managing talent acquisition processes. This experience provided a solid foundation for transitioning into customer engagement roles, focusing on driving strategic initiatives and maximizing the customer spend portfolio.

Revenue Portfolio:

2018: $4.6M (Customer Spend; YT-June)

2017: $5.2M (Customer Spend)

2016: $3.9M (Offshore RPO Unit)

2015: $0.9M (Individual)

2014: $0.6M (Individual)

Responsibilities include acting as a liaison to client managers, VMS activity management, addressing all open job requisitions, and mentoring new recruiters on new technology, sourcing, best practices, and process improvement. Sources and qualifies candidates for technical placement throughout the U.S. Highest priorities include serving clients' needs and identifying the right job for each candidate. Maintains solid relationships with clients, candidates, and vendors.
Supported PNET Solution for the 4G deployment project across US and Asia pacific region.

Portfolio: $1.2M