Abinash Sahu
System Operations Engineer
Bengaluru
Summary
Driven Technology Analyst with 9 years lending technical knowledge to generate IT design, thought and implementation. Resourceful experience researching and crafting custom procedures and processes to resolve technology problems. Excels at charting workflow and writing specifications for ideal procedures, culling knowledge to bolster IT service delivery and troubleshooting. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
System Operations Engineer
Wells Fargo
9 2022 - Current
- Working as application Technical Support role and owning the incident and problem management process in production environment for critical applications
- Monitoring of the application logs, infrastructure, servers, etc
- Using tools like ITRS Geneos, AppDynamics
- Follows the escalation matrix in place, reaching out to application teams if required, documenting the overall steps taken and communicating to all stakeholders to close the loop
- Responds to customer inquiries, resolves, and closes problem tickets within the SLA
- Resolves moderately complex issues and leads a team to meet existing client needs or potential new clients’ needs while leveraging a solid understanding of the function, policies, procedures, or compliance requirements
- Document incident details, troubleshooting steps, and resolutions in accordance with company procedures, ensuring accurate and thorough records
- Communicate effectively with stakeholders, including end-users and management, to provide updates on incident status and resolution timelines
- Participate in on-call rotation to provide 24/7 support for critical production issues, demonstrating a commitment to maintaining system uptime.
Technical Analyst
Infosys Limited
02.2019 - 09.2022
- Supervision and technical leadership to manage production support team on day-to-day basis to oversee SLA metrics
- Drive Root Cause identification, preventive measures, tracking to implementation
- Identify and drive opportunity for service improvement
- Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills
- Drive and work closely with change, build and infra teams to improve application stability and future enhancements/upgrades
- To provide on call support for any escalations/major incidents
- Refine existing monitoring processes and methods to improve issue detection; be able to identify patterns and anomalies that may affect stability, performance, or incorrect data
- Working on cloud platform for application development and improvement
- Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams
- Worked on SSL Certificates renewal for all the applications.
Senior Software Engineer
HCL Technologies
02.2015 - 01.2019
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications
- Created procedures for system monitoring, recovery, backup and optimization
- Orchestrated efficient large-scale software deployments, including testing features and correcting code
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements
- Interaction with business users, business analysts for bug fixes and enhancements
- Guiding L1 support and Monitoring Teams on intraday alerts and check.
Education
Bachelor of Science - Applied Electronics And Instumentation
Institute of Technical Education And Research
Bhubaneswar 04.2001 -
Skills
Unix
Links
LinkedIn, https://www.linkedin.com/in/abinash-sahu-13979497/
Education
Institute Of Technical Education and Research, Bhubaneswar, 06/2013, Bachelor of Technology : Applied Electronics And Instrumentation
Disclaimer
I hereby declare that all the above details are true to the best of my knowledge and belief.
Timeline
Technical Analyst
Infosys Limited
02.2019 - 09.2022
Senior Software Engineer
HCL Technologies
02.2015 - 01.2019
Bachelor of Science - Applied Electronics And Instumentation
Institute of Technical Education And Research
04.2001 -
System Operations Engineer
Wells Fargo
9 2022 - Current
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