ABINAYA GAJENDRAN
Chennai,TN
Summary
Experienced professional seeking a challenging and growth-oriented organization to leverage skills and excel. Committed to achieving greater heights and recognition in career. Strong work ethic, with abilities in customer service, multitasking, and time management. Dedication to providing every customer with a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
FIRST SOURCE SOLUTIONS LTD
06.2023 - Current
- Company Overview: United Healthcare provides comprehensive health benefit programs for individuals, employers, and Medicare and Medicaid beneficiaries across all ages and lifestyles in the United States. As a Customer Service Associate (CSA) within a United Healthcare domain team, I provide efficient and accurate support as required.
- I work independently and collaboratively with team members to develop standard operating procedures (SOPs).
- My responsibilities include interacting with customers/clients in the USA, responding to client emails within established timeframes, and performing medical insurance encoding for employers and employees in various US states using insurance forms and GRA.
- I also work with preliminary and final medical insurance groups, route tasks to team members to ensure target achievement, and verify KYC documents for insurance claim processing.
Education
MCA-MASTER OF COMPUTER APPLICATIONS -
A.R.J College of Engineering and Technology
01.2016
B.Sc - COMPUTER SCIENCE
Meenkashi Chandrasekaran College Of Arts and Science
01.2014
H.S.C - undefined
Government Higher Secondary School
01.2011
S.S.L.C - undefined
Government Higher Secondary School
01.2009
Skills
- Advanced Analytics with Power BI
- Dot Net Development
- Tableau Data Visualization Skills
- Python
- Web Designing
- Ms Office
- Computer Operations
- Confident
- Determined
- Problem Solving
- Quick Learner
- Team Player
- Fast Typing
Certification
- Advanced certifications in Power BI and Tableau.
- Create real-time financial dashboards displaying cash flow, operational costs, and sales trends by integrating data from databases, spreadsheets, and enterprise systems.
- Automate reporting with real-time data updates, reducing manual effort.
- Cleaning and processing raw financial data to ensure accurate analysis.
Languages
English
Tamil
Hobbies and Interests
- Dancing
- Craft Works
- Photography
Disclaimer
I hereby declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge and I hold the responsibility for the correctness of the above-mentioned particulars
Place:
Date: ABINAYA G
Timeline
Customer Service Associate
FIRST SOURCE SOLUTIONS LTD
06.2023 - Current
B.Sc - COMPUTER SCIENCE
Meenkashi Chandrasekaran College Of Arts and Science
H.S.C - undefined
Government Higher Secondary School
S.S.L.C - undefined
Government Higher Secondary School
MCA-MASTER OF COMPUTER APPLICATIONS -
A.R.J College of Engineering and Technology
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