Meghraj Anantrao More
Customer Service Associate
Summary
A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management and customer service in the E-commerce Industry. Brings 3.1 years background maintaining customer satisfaction.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Customer Service Associate
Amazon
Pune
09.2019 - Current
- Contributed for new skill launch at site level.
- Developed and actualized customer service initiatives to decrease wait times.
- Evaluated customer’s information to explore issues, develop potential solutions and maintain excellent performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with program leadership to suggest actionable improvements and corrective action plans.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and backed up other customer service teams as per the business requirements.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Science - Chemistry
Dr. Babasaheb Ambedkar University (BAMU)
08.2016 - 03.2019
Skills
Microsoft Power BIundefined
Certification
Microsoft Power BI
Projects
1) Data manipulation and Reporting with Power BI for Zomato Dataset.
✓ Analyze Total number of restaurants across continents, countries and cities.
✓ Top performing restaurants by average customer rating, least average cost, cuisines they serve and
Filter restaurants using locations, service, ratings.
2) Sales Performance analysis using Tableau
✓ Created a dashboard representing monthly sales by product segment and product category and
Identified segments and categories that have met as well as missed the targets.
3) E-commerce sales Dashboard using Excel
✓ Designed a sales dashboard to analyze sales based on various product categories to update the
management based on real time data.
Timeline
Customer Service Associate
Amazon
09.2019 - Current
Bachelor of Science - Chemistry
Dr. Babasaheb Ambedkar University (BAMU)
08.2016 - 03.2019
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