Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shubham Sharma

Shubham Sharma

201301

Summary

Data Analyst with a strong background in analyzing complex datasets to drive business decisions and support strategic initiatives. Skilled in SQL, Python, and data visualization tools to extract meaningful insights from data and present findings in a clear and actionable manner. Good at identifying trends, patterns, and anomalies to optimize processes and improve overall performance. Looking to leverage my analytical skills and attention to detail to contribute to a dynamic team and help drive data-driven decision-making within an organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Amazon
10.2020 - Current
  • Handles customer inquiries and concerns promptly and efficiently, striving to resolve issues to the satisfaction of the customer.
  • Processes orders and returns accurately and in a timely manner, maintaining a high level of attention to detail.
  • Maintains knowledgeable about products and services offered, providing accurate information to customers to assist with their purchasing decisions.
  • Collaborates with team members to improve overall customer service experience and workflow efficiency.
  • Keeping detailed records of customer interactions, feedback, and resolutions which proved to be essential for both the company and the customer service representative. This information was used for analysis, continuous improvement, and ensuring consistent service quality.

Customer Service Associate

Tech Mahindra
06.2019 - 10.2020
  • Assisted customers in finding products, answering product questions, and providing recommendations to enhance their shopping experience
  • Resolved customer inquiries and complaints in a timely and professional manner, ensuring customer satisfaction
  • Processed returns, exchanges, and refunds according to company policies
  • Maintained a high level of product knowledge to provide accurate information to customers
  • Collaborated with team members to ensure a positive shopping experience for customers

Education

Bachelor of Technology - Electronics and Communication Engineering.

Noida Institute of Engineering and Technology
Greater Noida.
06-2017

Skills

  • Python(Pandas,Numpy,Scipy,Matplotlib)
  • SQL(MySQL)
  • MongoDB
  • Excel(Vlookup,Conditional formatting,Pivot tables)
  • Microsoft Power BI

Certification

Data Analytics using Python

Ducat India

February 2024

https://www.ducatindia.com/verify-certificate Credential ID 31122022884493096

SQL,Python,Excel,Power BI.


SQL (Basic) Certificate

Hackerrank

June 2024

https://www.hackerrank.com/certificates/e64ea2dff9ed

It includes simple queries, relationships, and aggregators.


SQL (Intermediate) Certificate

Hackerrank

June 2024

https://www.hackerrank.com/certificates/1cf7688abc75

It includes complex joins, unions, and sub-queries.

Introduction to Data Analytics

IBM
January 2025
https://www.coursera.org/account/accomplishments/verify/HCEG92ZSBUK4
Data Science · Spreadsheets · Data Analysis · Microsoft Excel · Data Visualization

Excel Basics for Data Analysis
IBM
January 2025
https://www.coursera.org/account/accomplishments/verify/UJY5WWHCC8UM
Microsoft Excel · Data Analytics · Data Visualization · Pivot Tables · Spreadsheets · Data Science

Data Visualization and Dashboards with Excel and Cognos
IBM
February 2025
https://www.coursera.org/account/accomplishments/verify/XBRJZIQAF5NM
Data Analysis · Microsoft Excel · IBM Cognos Analytics · Data Visualization

Python for Data Science, AI & Development
IBM
April 2025
https://www.coursera.org/account/accomplishments/verify/PIXQ2P9SB4IC
Pandas (Software) , NumPy ,Matplotlib , Python (Programming Language) · Data Analytics · Data Analysis · Data Science

Python for Data Science
IBM
April 2025
https://www.coursera.org/account/accomplishments/verify/TR6IH4XLY1EI
Data Analytics · Python (Programming Language) · Pandas (Software) · Data Analysis · Data Science · Data Visualization ,NumPy, Matplotlib

Databases and SQL for Data Science with Python
IBM
May 2025
https://www.coursera.org/account/accomplishments/verify/SR9B93OSQRPD
Databases · Data Analysis · Pandas (Software) · Data Manipulation · SQL · MySQL · SQLite

Data Analysis with Python
IBM
June 2025
https://www.coursera.org/account/accomplishments/verify/9SY82WCAZJJ3
NumPy · Python (Programming Language) · Pandas (Software) · Matplotlib · Data Analytics · Data Analysis · Data Manipulation · Data Visualization

Timeline

Customer Service Associate

Amazon
10.2020 - Current

Customer Service Associate

Tech Mahindra
06.2019 - 10.2020

Bachelor of Technology - Electronics and Communication Engineering.

Noida Institute of Engineering and Technology

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Shubham Sharma