Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Urvashi

New Delhi

Summary

A dedicated professional pursuing an M.Tech in Data Science, combining academic expertise with hands-on experience in customer support. Skilled in problem-solving, communication, and handling customer queries efficiently. While working as a Customer Support Executive, developed strong analytical and interpersonal skills, ensuring seamless customer interactions and issue resolution. Passionate about transitioning into data-driven roles by leveraging technical knowledge in data analysis, machine learning, and statistical modeling. Adept at managing multiple responsibilities, demonstrating a proactive approach to learning and applying data science concepts in real-world scenarios.

Overview

9
9
years of professional experience

Work History

Customer Support Executive

vision ias
New Delhi
12.2022 - Current
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Diagnosed and resolved complex technical issues to ensure optimal system functionality.
  • Trained non-technical users and answered technical support questions.

Network Support Engineer

NRdata pvt ltd
Faridabad
02.2017 - 12.2022
  • Coordinated with vendors and suppliers regarding any necessary repairs or replacements related to networking equipment.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized various software and tools to streamline processes and optimize performance.

Customer Care Representative

iris communication
Faridabad
01.2016 - 02.2017
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

Master of Science - Data Science

Birla Institute of Technology And Science
Pilani
09-2023

Bachelor of Science - Information Technology

Institute of Engineering & Technology
Alwar
08-2015

High School Diploma -

Mahavar Public Sr Secondary Sch,alwar
Alwar
05-2010

High School Diploma -

Holy Child Public School
Alwar Rajasthan
07-2008

Skills

Database: MySQL, SQL Server, MongoDB

Language: Python (NumPy, Pandas, Matplotlib, PySpark)

Reporting tools: Tableau, Power BI, Microsoft Excel

Cloud Computing: Apache Kafka, Zookeeper, Hadoop

NLP: Sentiment analysis, tokenization, bigram, lowercasing, stemming, lemmatization, TF-IDF vectorization

Projects

Stream analytics & processing-  Project Overview: Developed a real-time data analytics pipeline using Amazon Kinesis to process, analyze, and visualize streaming data for a healthcare application. The project aimed to monitor patient health metrics and detect anomalies in real-time.

Deep Learning: Developed a deep learning model to analyze audio features and metadata for identifying and categorizing music tracks on Spotify.  The system models the problem as a Markov Decision Process (MDP) and uses logged
interaction data for offline learning. 

Implementation of a system for sales data analytics using Cassandra NoSQL database for online retail database .

Timeline

Customer Support Executive

vision ias
12.2022 - Current

Network Support Engineer

NRdata pvt ltd
02.2017 - 12.2022

Customer Care Representative

iris communication
01.2016 - 02.2017

Master of Science - Data Science

Birla Institute of Technology And Science

Bachelor of Science - Information Technology

Institute of Engineering & Technology

High School Diploma -

Mahavar Public Sr Secondary Sch,alwar

High School Diploma -

Holy Child Public School
Urvashi