Summary
Work History
Education
Skills
Projects
Affiliations
Timeline
Generic

Saimayur Kotu

Kandivali

Summary

Ambitious professional seeking a challenging role in a dynamic environment to enhance technical and interpersonal skills. Committed to leveraging technical expertise for organizational growth and personal development. Proven ability to adapt and thrive in fast-paced settings, contributing to team success and innovation.

Work History

Senior Customer Service Associate

TELEPERFORMANCE GLOBSL BUSINESS PRIVATE LIMITED
Mumbai
01.2025 - 07.2025
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with team members to enhance service delivery processes.
  • Implemented feedback mechanisms to improve customer satisfaction initiatives.
  • Trained new associates on company policies and customer service techniques.
  • Researched technical problems reported by customers and provided detailed solutions.
  • Participated in special projects designed to enhance customer experience with brand's products and services.

Education

Bachelor of Computer Applications (B.C.A) - Computer Science

Atharva University
Mumbai, India
08.2022

Skills

  • C
  • C
  • Javascript
  • Python
  • HTML5
  • CSS
  • MySQL
  • MS SQL Server
  • Kubernetes
  • Docker
  • Microsoft Windows
  • Red Hat Linux
  • Ubuntu
  • Google Data Studio
  • Microsoft Power BI
  • Visual Studio Code
  • PyCharm
  • Jupyter Notebook
  • Troubleshooting
  • Debugging
  • Security
  • Monitoring
  • Networking
  • Administration
  • Git
  • GitHub
  • Word
  • Excel
  • Powerpoint
  • Outlook

Projects

Face Recognition Based Attendance Management System, Python 3 (OpenCV, Pillow, Pandas, Tkinter, CSV), To solve the issues of existing manual systems by providing an automated attendance system using face recognition. In order to obtain better performance, the test images and training images of this system is limited to frontal and upright facial images which consists of single face only.

Affiliations

  • Volunteered in an NGO (The Shah Foundation) to help the stray animals by distributing food packets and milk in the local areas.

Timeline

Senior Customer Service Associate

TELEPERFORMANCE GLOBSL BUSINESS PRIVATE LIMITED
01.2025 - 07.2025

Bachelor of Computer Applications (B.C.A) - Computer Science

Atharva University

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Saimayur Kotu