UMA S
Customer Experience
Chennai
Summary
Seeking Customer support role that enables me to drive strategic initiatives, develop high-performing teams and deliver exceptional customer experiences that drive loyalty and retention.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Senior Customer Service Associate
Sutherland
01.2024 - 01.2025
- Ensured exceptional customer experience by providing advanced troubleshooting to fix customer issue and drive customer satisfaction along with the team work.
Associate- Technical customer support
Sutherland
01.2022 - 01.2024
- Provided Technical support for digital device users, resolving issues and troubleshooting devices. Escalating systematic issues. Utilized excellent communication skills to deliver personalized solutions, ensuring customer satisfaction and enhancing user experience.
Education
Bachelor of Commerce - Accounting and finance
Madras University
01.2022
HSC - State Board
Bharathiyar Matriculation higher secondary school
01.2019
SSLC - State Board
Bharathiyar Matriculation higher secondary school
01.2017
Skills
Analytical skills
Data analysis
MS Excel Accessibility
Problem solving
Collaboration (customer support, training and product development)
Timeline
Senior Customer Service Associate
Sutherland
01.2024 - 01.2025
Associate- Technical customer support
Sutherland
01.2022 - 01.2024
Bachelor of Commerce - Accounting and finance
Madras University
HSC - State Board
Bharathiyar Matriculation higher secondary school
SSLC - State Board
Bharathiyar Matriculation higher secondary school