ABINDAS A

• Processed orders, returns, exchanges, and refunds efficiently according to company policies.
• Created detailed reports of customer interactions for internal records keeping purposes.
• Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
• Participated in team meetings to discuss strategies for improving customer satisfaction levels.
• Maintained up-to-date knowledge of product lines, pricing plans, warranties.
• Resolved billing issues and disputes through effective problem solving techniques.
• Developed and maintained relationships with customers to ensure their satisfaction.
• Negotiated with customers, resolving disputes and maintaining positive relationships.
• Processed customer orders, forms, applications, and requests efficiently.
• Participated in weekly team meetings to discuss targets, achievements, and customer service metrics.

• Managed customs documentation and clearance processes, ensuring compliance with regulations.

• Facilitated effective client interactions and represented their interests during import operations.

• Streamlined procedures, reducing clearance times by 15%, enhancing client satisfaction.

• Collaborated with cross-functional teams to optimize logistics, contributing to overall operational efficiency.

• LOGISTICS COORDINATION: Coordinating the entire logistics process, from booking shipments with carriers to arranging transportation and final delivery to ensure timely movement of goods.
• SUPPLIER & CLIENT COMMUNICATION: Maintaining effective communication with suppliers, clients, and partners to track shipment progress, address queries, and provide timely updates on import status.
• Assisted in the preparation of import documents, such as packing lists and bills of lading.
• Maintained accurate records related to imports, including invoices and purchase orders.
• Coordinated with suppliers to arrange for shipping, delivery and storage of imported items.
• Provided updates on shipment status to management personnel.
• Inspected shipments upon arrival for accuracy, quality and quantity.
• Collaborated with customs brokers to ensure timely clearance of imported goods.
• Coordinated with customs brokers to confirm freight had accurate duties applied and bills of lading were properly shipped.

• Engaged with clients to provide timely updates and resolve queries throughout the import process.

• Facilitated smooth customs clearance by coordinating with officials and ensuring accurate tariff classification.

• Prepared and managed essential customs documentation, ensuring compliance with all import regulations.

• Successfully identified and resolved issues related to customs delays and document discrepancies, enhancing operational efficiency.