Abisha Roy M
Nagercoil,TN
Summary
Dynamic Customer Service Executive with a proven track record at Indigo Airlines, enhancing customer satisfaction and retention through expert complaint handling and relationship building. Skilled in customer relationship management and team collaboration, I've effectively mentored juniors and resolved billing errors, significantly contributing to positive customer outcomes and organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Indigo Airlines
03.2022 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Coached and mentored junior team members, contributing to their professional growth and development.
Education
Bachelor of Arts - English
Manonmaniam Sundaranar University
Thirunelveli04-2020
Diploma - Diploma in Airport And Airline Management
Skill Indian
Tamil Nadu07-2021
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Client engagement
- Public speaking
- Relationship building
Certification
- Junior Grade Typewriting English
- Tally
Hobbies
- Coloring
- Singing
- Cooking
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Upper intermediate (B2)
Timeline
Customer Service Executive
Indigo Airlines
03.2022 - Current
Bachelor of Arts - English
Manonmaniam Sundaranar University
Diploma - Diploma in Airport And Airline Management
Skill Indian
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