MAYANK VAZA
Mumbai
Summary
A highly skilled and versatile professional with over 2 years of experience in the insurance sector, specializing in policy issuance, claims management, retail operations, and customer service. Possessing a comprehensive understanding of the insurance lifecycle, I have a proven track record in managing policy issuance across PAN India, ensuring efficient claim processing, and delivering exceptional customer support. My expertise in handling complex queries, risk mitigation, and optimizing workflows has helped improve operational efficiency and customer satisfaction. With a strong focus on quality, attention to detail, and cross-functional collaboration, I am committed to providing value-driven solutions and contributing to the success of the organization.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
ZUNO General Insurance
Kurla, Mumbai
05.2024 - 09.2024
- Assisting customers with inquiries related to their insurance policies, such as coverage details, terms, and benefits, ensuring they have a clear understanding of their plans.
- Guiding customers through the claims process, explaining the required documentation, status updates, and ensuring timely resolution of claims.
- Managing the renewal process, notifying customers about policy expiry, and assisting with policy changes or updates to coverage, beneficiaries, or personal details.
- Addressing customer complaints related to claims, premiums, or services, ensuring prompt resolution, and escalating issues to the appropriate department when necessary.
- Providing information to prospective customers about insurance products and services, supporting the sales team by answering questions, and helping with the initial application or quotation process.
- Ensuring that customer data is accurate and up-to-date in the system, including personal details, claims history, and interactions, while adhering to privacy regulations.
Operations Executive
Plaza Electronics & Appliances
Kandiwali
02.2023 - 04.2024
- Company Overview: Specialize in consumer electronics products like TVs, refrigerators, and mobile phones, along with services in IT departments
- Responded courteously and professionally to inquiries about store policies, enhancing overall customer experiences
- Used cash registers and POS systems to request and record customer orders and compute transactions
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction
- Assisted customers with finding items, completing exchanges and obtaining refunds
- Specialize in consumer electronics products like TVs, refrigerators, and mobile phones, along with services in IT departments
Senior Associate
HDFC Life Insurance Company Limited
Banra.Kurla.Complex
11.2022 - 02.2023
- Company Overview: Claims Department PAN INDIA
- Staying informed about regulatory changes and adjusting procedures accordingly
- Handled all claims and communications within established service level agreements
- Conducting risk assessments and providing relevant information for decision-making
- Followed up on all client requests and verified resolution
- Managed allocated caseload of complex and high-value claims
- Claims Department PAN INDIA
Associate
Tata AIG general insurnace
Lower Parel Mumbai
10.2021 - 06.2022
- Carefully examine and assess insurance policies to ensure all information is accurate and aligned with claim requirements, mitigating errors in claims processing.
- Clean and verify data to ensure its integrity, ensuring that all claim-related information is error-free and complies with company standards for processing.
- Coordinate with peers to allocate and delegate tasks effectively, ensuring timely claim resolution and maintaining optimal workflow within the team.
- Proactively identify potential risks in claims processing and take necessary steps to minimize exposure to claims-related errors or fraud, safeguarding the company's interests.
- Conduct thorough quality checks on all claim-related documentation and processes, ensuring compliance with internal and regulatory standards to maintain accuracy and efficiency.
Associate
Tata AIG General Insurance Company Limited
Goregaon
11.2019 - 10.2020
- Company Overview: Operations Department, PAN India.
- Supervising the issuance and renewal processes of insurance policies.
- Assisting underwriters by collecting and analyzing data for policy decisions
- Responding to customer questions and addressing concerns pertaining to policies
- Maintaining accurate and up-to-date records of policies, claims, and customer information
- Collaborating with other departments to ensure a comprehensive risk management approach
- Operation Department PAN INDIA
Education
Second Year Junior College - Commerce
University of Mumbai
01.2015
Secondary School Certificate -
VLN High School and PDKV High School
01.2013
Skills
- Analytical Skills
- Team Collaboration
- Attention to Detail
- Communication Skills
- Problem Solving
- Excel
- Word
- PowerPoint
- Organizational Skills
- Point Of Sale system operation
- Identification verification
- Account management
- Manual dexterity
- Customer retention
- Payment management
- Relationship building
- Complaint handling
- Online chat and email
- Team collaboration
- Customer queries
- Escalation control
- Sales follow-up
Timeline
Customer Service Executive
ZUNO General Insurance
05.2024 - 09.2024
Operations Executive
Plaza Electronics & Appliances
02.2023 - 04.2024
Senior Associate
HDFC Life Insurance Company Limited
11.2022 - 02.2023
Associate
Tata AIG general insurnace
10.2021 - 06.2022
Associate
Tata AIG General Insurance Company Limited
11.2019 - 10.2020
Second Year Junior College - Commerce
University of Mumbai
Secondary School Certificate -
VLN High School and PDKV High School
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