Abishek Manivannan
Process Lead
Chennai,Tamil Nadu
Summary
As a process Lead at Amazon, I collaborate with various stakeholders to deliver quality products and services using artificial intelligence. I have extensive knowledge of Alexa, Amazon's voice based assistant, and its data processing service. I also mentor and guide new associates in the team, and create weekly performance reports.
Overview
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
8
8
years of professional experience
Education
Master of Science - Economics
07.2013 - 05.2015
Bachelor of Arts - Economics
07.2010 - 05.2013
Skills
Analytical and Critical Thinking
Decision-Making
Business Development
Project Management
Client communication
Product development
Data visualization
Product management
MS Word
MS Excel
Tableau
Strategic Planning
Certification
Data visualization
Work History
Process Lead
Amazon
Chennai, Tamil Nadu
11.2016 - Current
- Point of contact for all interactions with team members and senior management.
- Monitored and tracked user progress to identify improvement opportunities.
- Collaborated with stakeholders to identify and prioritize new development concepts.
- Demonstrated capacity to identify root cause and direct users to lasting resolutions. Adept at articulating complex technical concepts to users varying technical understanding.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Utilized data visualization tools to effectively communicate business insights.
Forex Analyst
FxWirepro
Bangalore, Karnataka
05.2016 - 11.2016
- Published South East Asia and G20 country stock market movement reports.
- Provided insights about change in value of currencies.
- Adviser for clients with respect to foreign market investment.
Research Analyst
Commodities Control Pvt Ltd
Mumbai, Maharashtra
01.2016 - 04.2016
- Client report generation based on Indian market research and data analysis about pulses and spice market prices.
- Deliver insights regarding change in prices in pulses and spice market.
- Responsible for creation of client reports on current trends.
Designed questionnaires for stakeholders to analyze market trend.
ACADEMIC PROJECTS
• Effects of Crude Oil pries on Indian economy (03/2015 - 05/2015) The dissertation emphasized on the factors involved in import of crude oil in India.
• Factors Affecting Customer Preference of International clothing Brands (09/2013 - 09/2013) This project aimed to highlight the reasons customers inclination for International clothing brands as opposed to local clothing brand.
Accomplishments
- Won Extra Mile award recognition for showing continual concerted effort in doing or achieving something beyond their expectations.
- Rewarded with star performer award at team level.
- Emplaced as Process Lead in 2021 April.
- Participated in Continuous Improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Core Competencies
- Process Onboarding
- Customer Liaison
- Quality Audit
- Data Analysis
- Risk and Incident Management
- Risk and Privacy Auditor
- SLA management
- QuickSight Dashboard
- Stakeholder Management
Timeline
Product Management (XLRI)
08-2023
Data visualization
06-2021
Process Lead - Amazon
11.2016 - Current
Forex Analyst - FxWirepro
05.2016 - 11.2016
Research Analyst - Commodities Control Pvt Ltd
01.2016 - 04.2016
Symbiosis School of Economics - Master of Science, Economics
07.2013 - 05.2015
D.G.Vaishnav College - Bachelor of Arts, Economics
07.2010 - 05.2013