Abiswa Kar
Bangalore,
Summary
Accomplished support professional with 4.2 years of hands-on experience in effectively managing and optimizing cloud-based environments. Adept in overseeing O365 administration, Exchange Online, SharePoint Online, Teams administration, and various other Office 365 services. Skilled in orchestrating seamless operations, elevating productivity, and catalyzing innovation through strategic technology solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Associate Consultant
Infosys Limited
06.2022 - Current
- Oversaw and maintained the Office 365 tenant, ensuring high availability and data integrity for Exchange Online, SharePoint Online, and OneDrive for Business
- Oversaw Exchange Online operations, encompassing mailbox administration, distribution group management, shared mailbox management, and email routing configurations
- Provided comprehensive support for troubleshooting technical issues on Office applications, including Excel, PowerPoint, Word, Outlook, Visio, Project, Planner, OneNote, and Teams
- Configured and maintained SharePoint Online sites, libraries, lists, and permissions, facilitating seamless collaboration and document management
- Skilled in managing licenses for E3/E5, Azure AD, ADFS, and AAD Connect, including Exchange hybrid deployment
- Also proficient in configuring DLP
- Led resolution efforts for outages and escalations, ensuring swift and effective solutions to minimize downtime
- Provided comprehensive training to team members on SharePoint, OneDrive, and Teams administration, keeping them updated on relevant developments
- Monitored Service Health Check in the Microsoft Admin Center, promptly communicating outages and updates through appropriate channels
- Collaborated with Microsoft to address any Office 365, SharePoint, and Teams-related issues, creating and managing problem tickets as necessary
- Handled Data Mapping requests from users and performed eDiscovery searches, exporting data as required by clients
- Managed P1 and P2 incidents raised by customers, adhering to SLAs and ensuring availability requirements were met or exceeded
- Conducted breach analysis for the team, sharing insights with management and clients to drive improvements
- Created and maintained knowledge base (KB) articles documenting processes and best practices.
Analyst
HCL Technologies
01.2020 - 05.2022
- Managed Exchange Online infrastructure, providing support for Exchange Online, Mail Flow, Email Security, and Outlook
- Documented knowledge base articles for use at the Service Desk and regularly updated process runbooks
- Conducted Outlook client troubleshooting, resolving issues including those related to the Outlook calendar
- Addressed mail flow and external mail forwarding issues to ensure seamless communication
- Provided support for Microsoft Teams
- Utilized Exchange Admin portal to manage user mailboxes and distribution groups effectively
- Assisted users in recovering deleted items from their inboxes
- Configured archiving and deletion policies, as well as mailbox delegations
- Oversaw attributes for user accounts, distribution groups, shared mailboxes, resource mailboxes, and equipment mailboxes
- Employed PowerShell scripting for data retrieval
- Troubleshooting issues related to site creation, deletion, user access, and site restoration
- Assisting users in granting access to individuals, including ex-employees, on OneDrive and SharePoint sites.
Education
Bachelor in Engineering -
Vignan Institute of Technology and Management
01.2018
Skills
- O365 Admin
- Exchange Online admin
- Sharepoint Admin
- Teams Admin
- Data Mapping
- OneDrive
- O365 License Management
- EDiscovery
- Team Management
Certification
MS- 700 Managing Microsoft Teams
Personal Details
Father’s name: Late Arun Kumar Kar
Date of Birth: 4th jan , 1997
Languages Known: English,Hindi,Odia
Alternate Number: +91 9776444523
Disclaimer
I certify that the information provided above is accurate to the best of my knowledge and belief.
Timeline
Senior Associate Consultant
Infosys Limited
06.2022 - Current
Analyst
HCL Technologies
01.2020 - 05.2022
Bachelor in Engineering -
Vignan Institute of Technology and Management
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