SAI MANOJ KIRUBASEKARAN
CHENNAI
Summary
Accomplished IT professional with over 9 years of experience in IT infrastructure support and service desk management. Demonstrates expertise in IT service management (ITSM), incident resolution, cloud platforms like GCP, and endpoint security compliance. Proven ability to lead teams effectively, enhance client satisfaction, and drive continuous service improvements. Aiming to leverage technical skills and leadership qualities to contribute to innovative IT solutions.
Overview
9
9
years of professional experience
Work History
Assistant Consultant
Tata Consultancy Services Ltd
Chennai
01.2023 - Current
- Ensured IT services met optimal performance standards.
- Managed the performance of a team providing Level 2 support, handling escalations, and ensuring adherence to quality standards.
- Compiled WSR, MSR, and QBR reports for clients and facilitated feedback mechanism.
- Managed Microsoft 365 licenses, admin portal access, and provisioning of O365 products and services.
- Interviewed potential candidates to ensure suitable hires.
Service Desk Lead & O365 Lead
Convera Holdings LLC
06.2021 - 01.2023
- Oversaw the performance of 3 support teams across multiple clients, with a focus on incident management and process improvement
- Administered Microsoft O365 licenses, user provisioning, and distribution list management
- Delivered remote desktop support, including software troubleshooting and PC issue resolution
- Prepared weekly and monthly client reports, analyzed SLA metrics, and implemented strategies to enhance service delivery
Service Desk Analyst
Equiniti India Pvt Ltd
10.2020 - 06.2021
- Provided IT support to end-users, including troubleshooting system issues, VPN connectivity, and Outlook/Skype problems
- Managed Active Directory accounts, user provisioning, and compliance using Microsoft Intune for mobile device management
- Installed and configured software applications and provided remote assistance through tools like LogMeIn and Bomgar
Associate Professional – L2 - SME
Sutherland Global Services Pvt Ltd
05.2017 - 10.2020
- Acted as Subject Matter Expert (SME) for remote infrastructure management, overseeing the incident management process and providing technical expertise to team members
- Coordinated client communications and led process improvements to enhance team performance
- Managed VPN, Citrix, and VM login issues, and performed remote desktop troubleshooting
- Led McAfee Endpoint Security installations, ensuring compliance across 10,000+ devices and troubleshooting AV and system security issues
- Utilized ServiceNow for incident tracking and reporting, ensuring service delivery and quality metrics were met
Jr. Software Engineer - Implementation & Support
Tech Mahindra Ltd
07.2015 - 01.2017
- Delivered software demos, Proof of Concepts (POCs), and product implementations for clients, focusing on infrastructure monitoring tools and their integration
- Used ElasticSearch for data analysis and query generation to support data-driven decisions in client environments
- Provided on-site and remote support for datacenter devices, ensuring system uptime and resolving issues related to monitoring tools
Education
MBA (HR) - Human Resources
Pondicherry University
Distance Education03-2019
B.Com Computer Applications - Commerce
SASTRA University
Thanjavur03-2015
HSC - Commerce
Shri Venkateswara Matric. Hr. Sec. School
Thanjavur03-2012
Skills
- Windows
- CentOS
- MacOS
- C
- C
- SQL
- PLSQL
- HTML
- Java
- UNIX
- Linux
- Elasticsearch
- UIPath
- Google Cloud Platform (GCP)
- VMware
- Citrix
- Service Now
- Active Directory
- MS Intune
- O365 Admin
- McAfee DLP
- AV compliance
- SCCM
- PDQ Deployment
- Citrix Director
- VMware Administration
- RSA Console Admin
- LogMeIn
- Bomgar
- MS Office Suite
- Microsoft Exchange
Projects
Infrastructure Monitoring Tool Implementation, Led the implementation of an infrastructure monitoring tool at Tech Mahindra, ensuring 24/7 monitoring of datacenter devices and proactive issue resolution. Custom-developed queries using ElasticSearch to gather performance data and provide clients with actionable insights. ServiceNow Administration and Incident Management, Administered ServiceNow instances to track incidents, service requests, and problems, ensuring compliance with ITIL standards. Enhanced the incident management process, improving response times and customer satisfaction.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Malayalam
Advanced (C1)
C1
Hindi
Beginner (A1)
A1
Timeline
Assistant Consultant
Tata Consultancy Services Ltd
01.2023 - Current
Service Desk Lead & O365 Lead
Convera Holdings LLC
06.2021 - 01.2023
Service Desk Analyst
Equiniti India Pvt Ltd
10.2020 - 06.2021
Associate Professional – L2 - SME
Sutherland Global Services Pvt Ltd
05.2017 - 10.2020
Jr. Software Engineer - Implementation & Support
Tech Mahindra Ltd
07.2015 - 01.2017
MBA (HR) - Human Resources
Pondicherry University
B.Com Computer Applications - Commerce
SASTRA University
HSC - Commerce
Shri Venkateswara Matric. Hr. Sec. School
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Herbert Jeffrin MHerbert Jeffrin M
Specialist - Global Funds Control at Bank of New YorkSpecialist - Global Funds Control at Bank of New York