Abner Akshay Raj Kallu

• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Motivated and trained employees to maximize team productivity.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Encouraged and promoted ideas aligned to business needs and benefits.
• Overseeing Entire Operations Branch in Telangana Region.
• Maintaining administration and operation records and updating when necessary.
• Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
• Managed internal operational standards and productivity targets.
• Managed meetings and communications for customer service team members, establishing critical improvement areas and defining goals and strategies.
• Responded to crisis and emergency situations with patience and proper communication.
• Coached, onboarded, and gave training to internal and external staff.
• Provided feedback based on established KPI metrics to help realize overall business goals.
• Educated staff on organizational mission and goals to help employees achieve success.
• Devised and implemented processes and procedures to streamline operations.
• Developed effective improvement plans in alignment with goals and specifications.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Responsible for handling all IELTS enquiries (pre and post).
• Responsible for all administrative work related to IELTS.
• Customer service as per the IELTS global standards

• Developed recruiting strategies to identify qualified candidates and build network.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Collaborated with hiring managers to understand job requirements and expectations.
• Led team of two junior recruiters and two interns to conduct market and talent trend research and review resumes.
• Interviewed candidates with the leadership team to determine behavioral and cultural fits.
• Prepared compensation packages for prospective hires and explained health care plans and packages.
• Led hiring and onboarding for 5 clients across 12 roles.
• Reduced average time-to-hire by 8 days with consistent communication across professional channels, including LinkedIn.

● Ideology to keep down the number of reopens by giving efficient and one-time resolution to the user which will enhance the end user experience.

● Hands on multiple tools to validate the discrepancies facing by users.

● Identifying the trend of each unique scenario based on workflow.

● Delivering the support to end users resolving their escalated tickets following utmost policy guidelines.

● Maintaining TAT to minimize the workload in a given time.

● Using advanced Microsoft Excel to create pivot tables and pivot reporting for the purpose of posting business shift reports.

● Interacting with peers in identifying tool behavior and sharing Insights.

● Being POC involved in Task assignment. Holding the responsibility for delegating workflow and distributing equal jobs within the team.

● Interested in taking up new pursuits at the workplace and participation in team activities.

● Took shadowing sessions and mentored new hires.