Aboo Thahir M

• Provide solutions to customers utilizing my Salesforce knowledge, including configurations and beginner level customization's.
• Prepare knowledge articles and documentation.
  Effectively utilizing AI tools to provide the best solutions to clients.
• Execute daily tasks utilizing Jira, Data Loader, and Workbench tools.
• Debugging Flow errors.
• Ticket assignments and Mentoring junior team members on all Salesforce-related tasks along with resolving Product related queries.
• Send daily team status reports to leads and managers.
• Possess basic knowledge of IP domains.
• Hands-on experience in Salesforce deployments.
• Hands-on experience working with managed packages.
• Collaborated directly with the Vice President to bridge technical gaps between customers and senior management.
• Conducted extensive testing and validation of new updates across company products to ensure quality and performance.
• Carefully analyze and transfer implementation or product-related tickets to the relevant team by understanding the exact customer queries.
• Send Salesforce reports to clients in a timely manner.
• Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.

• Supporting clients in identifying the root causes of production issues and provide effective fixes using Salesforce declarative tools.
• Hands-on experience in configuring Salesforce Security Matrix and implementing Multi-Factor Authentication (MFA) to strengthen platform security.
• Hands-on experience in creating reports and dashboards that best suits client needs.
• Develop deployment checklists for all deployments.
• Driving Scrum calls in the absence of Leads.
• Proxy as other users to conduct User Acceptance Testing (UAT).
• Experience working within Agile methodology.
• Hands-on experience with Azure DevOps tools.
• Basic understanding of the Lightning Web Components (LWC) framework.
• Hands-on experience in building small LWC components.
• Exposure to the Energy and Utilities industry.
• Evaluated project outcomes using data-driven methodologies, resulting in targeted improvements and increased success rates.
• Contributed to the design of innovative solutions addressing complex challenges faced during various stages of project implementation.

• Completed training on Salesforce Support for a Business Intelligence client.
• Experience working on a Pardot project, including prospect uploads and newsletter creation.
• Create workflows, process builders, and formula fields.
• Hands-on experience with Lightning reports and dashboards.
• Experience with Web-to-Lead implementation.
• Configure invoices and proposals.
• Hands-on experience in building simple to intermediate SOQL queries.
• Hands-on experience using managed packages on Salesforce.
• Experience deploying using change sets and performing User Acceptance Testing (UAT).
• Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
• Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
• Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.

• Understanding of the ITIL framework and IT Service Management.
• Utilize daily reports to clients and collect feedback.
• Conduct direct interactions with employees of a US-based pharmacy, assisting them with various technical services through the ServiceNow ticketing tool, including password resets and basic system troubleshooting.
• Utilized Learning platforms like PluralSight to learn Salesforce Administration.
• Administering AS400 for a retail giant.
• Maintained documentation on system configurations, policies, procedures, and network topology for reference purposes during troubleshooting or future projects.
• Supported end-users in resolving complex technical issues while maintaining a high level of customer satisfaction through clear communication skills.

• Involved in the Web-to-Lead implementation and database migration in Salesforce.
• Analyzed the best-suited designs, templates, and development frameworks for clients.
• Attended software development training sessions.
• Completely updated and redesigned user experiences for websites.
• Created an application with good scalability and easy administration for updates.
• Increased website traffic through search engine optimization strategies and targeted content creation.
• Enhanced site visibility and user engagement by optimizing web content for SEO.

Final Grade: 61%

Final Grade: 60%

Final Grade: 61%

Final Grade: 74%