Ravi Teja
Hyderabad
Summary
Experienced with Salesforce platform management and CRM optimization. Utilizes comprehensive knowledge of system customization to enhance user experience and operational efficiency. Strong understanding of process automation, data integrity, and user training techniques.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Salesforce Administrator
GUS EDUCATION INDIA
12.2021 - Current
- Creation and maintenance of Salesforce communities as per the business requirements.
- Working on Flows and process builder automations based on the end user requirement
- Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, sharing rules, support vital business functions.
- Developed, launched, and managed in-depth dashboards and reports for all team functions on both management and individual levels.
- Performs routine Salesforce data management/cleanup tasks
- Create profiles and permissions documentation, governance framework, data mapping, reporting and dashboard building.
- Maintain data quality by identifying and deleting or merging duplicate records, cleansing, and updating inaccurate data
- Created custom objects, fields, record types.
- Customized Salesforce layout & functions to best suit employer’s needs.
- Sandbox refreshes on a timely manner.
- Deployments using change sets between different instances.
Salesforce Administrator
Cognizant
02.2019 - 12.2021
- Worked with variety of Global clients across globe.
- Provided technical support to customers using salesforce CRM
- Worked on support cases
Customer Service Executive
Credence Resource Management
10.2016 - 01.2019
- Worked as account receivable for insurance process.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Andhra University
Visakhapatnam, India03-2014
Skills
- Case Management
- Communication
- Reports and Dashboards
- Process Automation
- Salesforce CRM
- Salesforce customization
- User administration
- Process automation
- Lightning experience
- Salesforce configuration
- Community cloud management
- Report building
- Data management
- Workflow management
Certification
Salesforce Certified Administrator
Timeline
Senior Salesforce Administrator
GUS EDUCATION INDIA
12.2021 - Current
Salesforce Administrator
Cognizant
02.2019 - 12.2021
Customer Service Executive
Credence Resource Management
10.2016 - 01.2019
Bachelor of Science - Electrical, Electronics And Communications Engineering
Andhra University
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