Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Niveda Ramesh

Senior Salesforce Administrator
Coimbatore,Tamilnadu

Summary

Certified Salesforce Administrator with 3.5 + years of experience, including full-time and internship, managing Salesforce implementations. Skilled in Salesforce configuration, manual testing, client demos, user support, documentations and integrating automation tools. Strong communicator, quick learner and Proficient in building and maintaining Sales Cloud solutions, gathering client requirements, and delivering scalable system configurations.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
5
5
Certifications

Work History

Senior Salesforce Administrator

Inno Valley Works Pvt Ltd
Coimbatore
04.2025 - Current
  • Led requirement-gathering sessions and performed in-depth analysis of business processes.
  • Performed manual testing for Salesforce implementations, including functional and regression testing.
  • Managed client communications, conducted system demos, and ensured timely solution delivery.
  • Estimated efforts for new feature requests, and contributed to sprint planning and prioritization.
  • Initiated detailed documentation, including feature specifications, test cases, and process workflows.
  • Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
  • Proved successful working within tight deadlines and a fast-paced environment.

Salesforce Administrator

Inno Valley Works Pvt Ltd
06.2022 - 03.2025
  • Configured and maintained Salesforce Sales Cloud, including the creation of custom objects, reports, dashboards, flows, approval processes, and user access through permission sets and profiles.
  • Interpreted business requirements to design scalable and effective Salesforce solutions.
  • Conducted live demonstrations for stakeholders, and collaborated closely with cross-functional teams to ensure solution alignment.
  • Delivered end-user support by resolving access issues, maintaining data accuracy, and ensuring appropriate record visibility.
  • Integrated Nintex DocGen and AssureSign to streamline document generation and implement electronic signature workflows.
  • Developed and executed test cases, performed manual testing, and created comprehensive user guides to support successful system adoption.
  • Administered Salesforce licenses, and managed user access to optimize platform usage.
  • Provided prompt technical assistance and resolved user-reported issues to ensure uninterrupted system performance.
  • Created and maintained detailed Salesforce documentation, including training materials, system specs, and user manuals.
  • Trained and mentored users across departments, enabling them to fully leverage Salesforce capabilities.
  • Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
  • Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.

Salesforce Administrator Intern

Solid LLC
07.2021 - 05.2022
  • Implemented and optimized Salesforce Sales Cloud to streamline the entire lead-to-contract lifecycle.
  • Customized Salesforce by creating objects, fields, page layouts, validation rules, and flows tailored to business requirements.
  • Administered user roles, profiles, and permission sets to maintain a secure and organized access structure.
  • Integrated Nintex DocGen and AssureSign to automate document workflows and facilitate secure electronic signatures.
  • Conducted regular client demos, gathered feedback, and continuously refined solutions to align with evolving needs.
  • Managed deployments from sandbox to production using Change Sets, ensuring seamless transitions.
  • Executed manual testing, and created detailed test cases, and user documentation to support quality assurance.
  • Provided timely administrative support, resolving user-reported issues, and minimizing downtime.
  • Created and updated comprehensive training resources, technical documents, and user manuals.
  • Delivered end-user training and mentorship to drive efficient adoption and utilization of Salesforce features.
  • Acted as the primary contact for client communications, gathering requirements, clarifying needs, and delivering status updates.

Education

B.Tech - Information Technology

Sri Shakthi Institute of Engineering And Technology
Coimbatore, Tamil Nadu, India
08.2018 - 05.2022

Skills

Approval Processes

Email Alerts

Email Templates

Email- to- Case

Flows Automations

Nintex AssureSign

Nintex DocGen

Profiles and Permission sets

Reports and Dashboards with Standard & Custom Report Types

Sharing Rules

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Certification

Salesforce Certified Administrator

Timeline

Senior Salesforce Administrator

Inno Valley Works Pvt Ltd
04.2025 - Current

Salesforce Administrator

Inno Valley Works Pvt Ltd
06.2022 - 03.2025

Salesforce Administrator Intern

Solid LLC
07.2021 - 05.2022

B.Tech - Information Technology

Sri Shakthi Institute of Engineering And Technology
08.2018 - 05.2022

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Niveda RameshSenior Salesforce Administrator