Summary
Overview
Work History
Education
Skills
Timeline
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Pratiush Rattan

Gurgaon

Summary

Salesforce Administrator with over 2 years of experience in CRM customization and automation. Expertise in designing scalable Flows and implementing security protocols to enhance system performance. Proven ability to drive operational efficiency through process automation and effective reporting. Strong collaboration skills foster cross-functional teamwork and improve user adoption rates.

Overview

4
4
years of professional experience

Work History

Salesforce Administrator

Acolyte Infotech Pvt. Ltd.
Noida
07.2021 - Current
  • Implemented scalable security measures by configuring object-level and field-level access via Profiles, Permission Sets, and Sharing Rules.
  • Developed and maintained reports and dashboards to provide actionable insights to leadership teams.
  • Developed training materials and conducted user adoption workshops, improving onboarding efficiency by 30%.
  • Designed and deployed scalable automation solutions using Flows and Process Builder, improving operational efficiency across departments.
  • Led data management initiatives including data cleansing, migration, and real-time SOQL query optimization, enhancing reporting accuracy by 30%.
  • Worked closely with business stakeholders to gather requirements, create functional specifications, and deliver scalable Salesforce solutions aligned with business goals.
  • Provided ongoing administrative support, including user onboarding, role changes, password resets, and troubleshooting Salesforce issues.

Project: Hospitality Management

Acolyte Infotech Pvt
Gurugram
03.2024 - 04.2025
  • Automated guest check-in/check-out processes using flows and validation rules reduce manual errors by 35%.
  • Collaborated with stakeholders to understand guest management requirements.
  • Designed and deployed custom Flows and Process Builder automation for guest management.
  • Developed reports for revenue forecasting based on booking trends and seasonal variations.
  • Created automated email notifications for upcoming reservations, pending payments, and the Guest Identity Verification process.
  • Conducted functional testing for reports, dashboards, and automation logic.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Project: Real Estate Management

Acolyte Infotech Pvt
Noida
03.2023 - 04.2025
  • Led data cleansing, migration, and deduplication activities, ensuring 100% clean and accurate CRM data.
  • Led Salesforce customization for real estate CRM, optimizing client and property tracking.
  • Automated lead assignment and property match suggestions using Record-Triggered Flows.
  • Implemented validation rules and required field logic, reducing data entry errors by 25%.
  • Set up Scheduled Flows for follow-up reminders and renewal opportunities.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.

Education

Bachelor of Technology - Computer Science and Engineering

CGC-College of Engineering
Landran, Punjab
05.2020

Skills

  • Salesforce administration
  • Data management
  • Automation solutions
  • Report development
  • User training
  • Process optimization
  • Process Builder
  • Validation rules
  • Approval processes
  • Data modeling
  • Security management
  • SOQL
  • Data loader
  • Postman
  • Jira
  • Git
  • Asana
  • REST APIs
  • HTML/CSS
  • JavaScript
  • Problem solving
  • AppExchange integration
  • Salesforce customization
  • Data migration

Timeline

Project: Hospitality Management

Acolyte Infotech Pvt
03.2024 - 04.2025

Project: Real Estate Management

Acolyte Infotech Pvt
03.2023 - 04.2025

Salesforce Administrator

Acolyte Infotech Pvt. Ltd.
07.2021 - Current

Bachelor of Technology - Computer Science and Engineering

CGC-College of Engineering

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Pratiush Rattan