RAJASHEKHAR SHAHAPUR
Senior Salesforce Administrator
Bangalore
Summary
Results-driven Salesforce Administrator with 5 years of experience in Salesforce Administration, Production Support, Service Cloud, Sales Cloud, and CRM operations. Experienced in configuring Salesforce applications, user management, security administration, workflow automation, reporting, dashboard creation, and data management. Strong expertise in SOQL, troubleshooting, incident management, and enhancement implementation. Hands-on experience in handling ServiceNow incidents, service requests, and enhancement tickets, collaborating with business stakeholders to deliver scalable Salesforce solutions and improve business processes.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Salesforce Administrator
LTM Ltd
Bangalore
07.2022 - Current
- Supported Salesforce Sales Cloud and Service Cloud environments for business users.
- Managed user profiles, permission sets, role hierarchy, and sharing settings.
- Built and updated custom objects, fields, page layouts, validation rules, and record types.
- Automated business processes using Salesforce Flow and workflow rules.
- Prepared reports and dashboards for decision support and KPI tracking.
- Ran SOQL queries for data analysis, troubleshooting, reporting, and data validation.
- Completed bulk data import, export, and updates using Data Loader.
- Partnered with stakeholders to gather requirements and deliver Salesforce improvements.
- Resolved production issues within SLA timelines.
- Supported deployments across sandbox, UAT, and production environments.
- Took part in release management and post-production validation.
- Handled ServiceNow incident tickets, service requests, and enhancement requests.
- Investigated Salesforce production incidents raised through ServiceNow.
- Performed root cause analysis for recurring issues and implemented preventive fixes.
- Worked on enhancement tickets for Salesforce configuration changes and process improvements.
- Coordinated with business users, QA teams, and developers for requirement clarification and solution delivery.
- Provided production support and closed incidents and enhancement requests in a timely manner.
- Maintained support documentation, knowledge articles, and release notes.
- Provided production support and ensured timely closure of incidents and enhancement requests.
- Maintained support documentation, knowledge articles, and release notes.
Salesforce Administrator
Cognizant
Bangalore
09.2021 - 04.2022
- Maintained data quality through cleansing, deduplication, and validation checks.
- Supported users with Salesforce issues, questions, and daily troubleshooting.
- Managed Salesforce user access
- Configured objects, fields, and page layouts.
- Updated workflows, approvals, and automation.
- Documented system changes and admin procedures .
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Created reports and dashboards in Salesforce to meet business requirements.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.
- Performed troubleshooting on existing applications within the Salesforce platform.
- Developed workflows for automated lead routing, lead escalation and email alerts.
- Collaborated with other teams to ensure seamless integration between multiple platforms.
- Wrote scripts and processes for data integration and bug fixes.
- Spearheaded development and implementation of business intelligence architecture to deliver end-to-end BI solutions.
- Built reports and dashboards to support
Salesforce Administrator
HCL technology Ltd
Bangalore
05.2019 - 10.2019
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Configured objects, fields, and page layouts.
- Created reports and dashboards in Salesforce to meet business requirements.
- Built reports and dashboards to support.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Managed Salesforce user access.
- Facilitated user support for Salesforce inquiries and daily problem-solving.
- Documented system changes and admin procedures.
- Updated workflows, approvals, and automation.
- Conducted training sessions for end users on the usage of Salesforce application features.
- Worked closely with stakeholders to understand their business needs and determine appropriate solutions.
- Customized sales process flows using Process Builder and Flow Builder based on user needs.
- Developed workflows for automated lead routing, lead escalation and email alerts.
- Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
- Coordinated testing and release support for Salesforce updates.
- Assisted with creating documentation around system configurations and changes made over time.
- Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.
- Utilized CRM software o import data from Excel sheets into leads, accounts, and contacts.
- Analyzed workflows and established priorities for daily operations.
- Assessed data processing proposals and requirements to determine project feasibility.
- Maintained knowledge of advances in information technology systems and applications.
- Spearheaded development and implementation of business intelligence architecture to deliver end-to-end BI solutions.
- Partnered with project management teams on development of scope and timelines.
Education
Bachelor of Engineering - Information Science And Engineering
VTU Universirty
KLE Institute Of Technology Hubli07-2017
Skills
- Salesforce
- Salesforce Administration
- Sales Cloud
- Service Cloud
- Lightning Experience
- User Management
- Profiles & Permission Sets
- Roles & Sharing Rules
- Record Types & Page Layouts
- Approval Processes
- Validation Rules
- Workflow Rules
- Process Builder
- Salesforce Flow
- Reports & Dashboards
- Data Management
- SOQL
- Data Loader
- Data Import Wizard
- Data Cleansing
- Data Migration
- ITSM & Support Tools
- ServiceNow
- Incident Management
- Change Management
- Problem Management
- Service Requests
- Enhancement Requests
- Other Skills
- UAT Support
- Production Support
- Root Cause Analysis
- Requirement Gathering
- Agile Methodology
- Jira
- MS Excel
- Salesforce configuration
- Flow automation
- SOQL querying
- User access management
- Data management
- Report building
- Incident management
- Data migration
- User administration
- Process automation
- Visualforce development
- Salesforce customization
- Report dashboards
- Data loader
Personal Information
Title: SALESFORCE ADMINISTRATOR
Certification
- Salesforce Certified Administrator
- Salesforce Certified Advance Administrator
- Salesforce Certified Platform Developer 1
- Salesforce AI Associate
- Copado Fundamentals 1
- Copado Fundamentals 2
PROJECT EXPERIENCE
Salesforce CRM Administration & Production Support, Environment: Salesforce Service Cloud, Sales Cloud, ServiceNow, Key Contributions, Supported daily Salesforce administration activities across multiple business units., Configured business requirements through declarative Salesforce solutions., Developed and maintained reports and dashboards for operational and management teams., Created and optimized SOQL queries to retrieve and validate customer and business data., Resolved critical production incidents and minimized business impact., Successfully handled ServiceNow enhancement tickets related to:, User access modifications, Custom field additions, Report enhancements, Dashboard improvements, Validation rule updates, Workflow and Flow enhancements, Participated in UAT testing and release deployments.
Accomplishments
- Successfully managed Salesforce administration and support activities for enterprise users.
- Resolved high-priority incidents within SLA targets through ServiceNow.
- Improved business processes by implementing Salesforce enhancements and automation.
- Reduced manual efforts through Flow-based automation and optimized reporting solutions.
- Utilized SOQL effectively for troubleshooting, data validation, and business reporting.
- Keywords for ATS: Salesforce Administrator, Salesforce Admin, Service Cloud, Sales Cloud, SOQL, ServiceNow, Incident Management, Enhancement Tickets, Production Support, Reports, Dashboards, Salesforce Flow, Data Loader, User Management, Validation Rules, Workflow Rules, Permission Sets, CRM Administration.
Timeline
Salesforce Administrator
LTM Ltd
07.2022 - Current
Salesforce Administrator
Cognizant
09.2021 - 04.2022
Salesforce Administrator
HCL technology Ltd
05.2019 - 10.2019
Bachelor of Engineering - Information Science And Engineering
VTU Universirty