Abrar Ahmad Nath Nath
Srinagar
Summary
Certified Technical Support Engineer with a solid background in troubleshooting and resolving complex technical issues while maintaining high customer satisfaction rates. Skilled in various programming languages, network configurations, and system diagnostics. Known for providing efficient solutions to hardware and software problems and contributing positively to team performance. Proven ability to translate complex concepts into layman's terms enhancing user understanding. Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.
Overview
1
1
year of professional experience
Work History
Technical Support Engineer
Abrar Ahmad Nath
Bengaluru
04.2023 - 07.2024
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Configured, maintained, and monitored computer systems for optimal performance.
- Troubleshoot Email server and issue regarding Exchange Admin Centre
- Provided Troubleshooting regarding Azure Administration
- Provided real-time support via phone, email, and chat to address customer technical concerns.
Education
Master of Engineering - Structural Engineering
Jain University
Bengaluru 06-2023
Bachelor of Engineering Technology - Civil Engineering
Oxford College of Engineering
Bengaluru 07-2021
Skills
- Software Updates
- Technical Documentation
- Debugging
- Process Improvement
- Teamwork and Collaboration
- Computer Security
- System Troubleshooting
- Software Debugging
- Technical Troubleshooting
- Performance Optimization
- Critical Thinking
- Network Operational Enhancements
- Interpersonal Communication
- System Configuration Changing
- Application installations
- Hardware upgrades
- Problem-Solving
- Project Management
- Root Cause Analysis
- Scripting Languages
- Remote Support
- Customer Service
- Issue Research
Timeline
Technical Support Engineer
Abrar Ahmad Nath
04.2023 - 07.2024
Master of Engineering - Structural Engineering
Jain University
Bachelor of Engineering Technology - Civil Engineering
Oxford College of Engineering
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