Abrarulhaque Shaikh
Information Technology Manager
Kalol
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
IT Manager
Midgard Design India Pvt Ltd
07.2024 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Implementing Bitdefender server and client-level security solutions (Endpoint Security).
- Managing DLP Solutions for servers and endpoints.
- Utilizing AWS Cloud Services for storage and computing solutions.
- Implementing and maintaining Veeam VCSP for server and workstation backups.
- Administering QNAP NAS solutions, virtualized storage, and backup management.
- Deploying and managing Fortigate Firewall for unified threat management.
- Overseeing Terminal Servers and Desktop Virtualization using VMware Thin Client solutions.
Assistant IT Manager
Biotech Health Care Pvt Ltd
08.2021 - 07.2023
- Maintained accurate inventory records for all IT assets, facilitating efficient asset lifecycle management processes and informed procurement decisions.
- Managed vendor relationships to negotiate favorable contracts, optimizing resource allocation and cost savings.
- Led a team of technicians in providing top-notch end-user support, fostering a positive work environment that encouraged professional growth.
- Responsible for administration and troubleshooting of all departmental servers (IIS, File-Print, Antivirus, Security& backup servers, hardware technologies SAN, NAS, Storage) and related client side software.
- Maintain and improve enterprise - wide risk management planning, employee asset allocation / recovery, and system
readiness processes. Maintain and improve enterprise - wide risk management planning, employee asset allocation /
recovery, and system readiness processes. - Managing Microsoft PowerShell, Microsoft Batch Files, Microsoft Active Directory Domain Service, Domains & Trusts, Sites & Services, Active Directory DNS, and BIND DNS Configuration, Microsoft 0365 admin.
Assistant IT Manager
Ice Make Refrigeration Ltd
12.2016 - 07.2021
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Managed Centrally Entire IT Infrastructure of the Company.
- IT infrastructure project, previously the entire IT systems in work group and using ISP Router only for Internet use. Design the New IT Solution using proper modeling, and procure New HP DL380 servers, Qnap NAS, Sophos firewall, and Cisco SG300 & SG350 switches, which are then installed in the organization using digital media.
- Successfully completed the entire production process for the company, from manual to system and automation.
- Troubleshooting networking, server patching, data security, and other IT-related tasks.
- Managed & troubleshooting IT Security through Sophos, AD & Seqrite Endpoint security.
- Investigated alerts created by IDS/IPS, including malicious file uploads, compromised servers, SQL injections, port scanning using Scripting Languages.
- Document security events daily to create a baseline of activity and Backups of file systems, VM, Servers in NAS & Azure.
- Installed and configured Zabbix 4.0 LTS as a monitoring tools.
- Installing & troubleshooting the in house VB Applications for Cold room calculation.
Senior Desktop Engineer
PCS Technology
11.2011 - 04.2021
- Contributed to company-wide technology refresh projects including hardware upgrades and software migrations.
- Increased end-user satisfaction through proactive support, timely issue resolution, and effective communication.
- Automated repetitive tasks using scripting languages, enhancing operational efficiency and reducing manual errors.
- Provided expert knowledge during the migration from Windows XP to Windows 10, ensuring a smooth transition for all users.
Senior Systems Engineer
SSCSPL
07.2016 - 12.2016
- Performed root cause analysis to provide resolutions for production issues.
- Mentored junior engineers in advanced concepts, fostering professional development within the team.
- Troubleshot hardware components to identify root causes of malfunctions, reducing equipment downtime substantially.
- Conducted thorough audits of system architecture, identifying areas for improvement and implementing corrective actions.
Customer Support Engineer
Ashtech Infotech Pvt Ltd
08.2015 - 07.2016
- Answered incoming support inquiries via chat, phone and email.
- Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
- Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.
Education
MBA - Information Technology & Cloud Computing
NIBM GLOBAL
Trivandrum, India 04.2001 -
Bachelor of Commerce - Accounting And Finance
Dr. CV Raman University
Bilaspur, India 04.2001 -
Skills
Team collaboration
Certification
PGP - DevOps Engineer
Timeline
IT Manager
Midgard Design India Pvt Ltd
07.2024 - Current
PGP - DevOps Engineer
07-2023
Assistant IT Manager
Biotech Health Care Pvt Ltd
08.2021 - 07.2023
AWS Certified in Solution Architect associate
04-2021
CCNA
11-2019
ITIL 4 foundation
01-2019
Assistant IT Manager
Ice Make Refrigeration Ltd
12.2016 - 07.2021
Senior Systems Engineer
SSCSPL
07.2016 - 12.2016
Customer Support Engineer
Ashtech Infotech Pvt Ltd
08.2015 - 07.2016
Senior Desktop Engineer
PCS Technology
11.2011 - 04.2021
MBA - Information Technology & Cloud Computing
NIBM GLOBAL
04.2001 -
Bachelor of Commerce - Accounting And Finance
Dr. CV Raman University
04.2001 -
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