Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
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ABRIA COOPER

Merrillville

Summary

Dynamic technology support professional with a proven track record at 21st Century Charter School, excelling in user account management and customer service. Skilled in troubleshooting and effective communication, I have successfully resolved diverse technical issues, enhancing operational efficiency and user satisfaction. Adept at collaborating with teams to achieve goals in fast-paced environments.

Overview

10
10
years of professional experience

Work History

School Technology Support Staff

21st Century Charter School
04.2021 - 01.2024
  • Assist students, parents, and teachers with various technology issues over the phone, in person, and via ticketing system
  • Manage user accounts in active directory, azure, and google admin
  • Set up computers/printers in classrooms and offices
  • Use a ticketing system for accountability and customer service via Zendesk
  • Maintaining ongoing inventory
  • Attending all scheduled staff meetings weekly and attend designated school functions outside of school hours if asked
  • Communicate with outside technical vendors for service needs

Package Handler

FedEx
11.2020 - 03.2021
  • Unloading and sorting packages with load size of 200-400 packages so that they may get to their designated routes
  • Worked in a fast-paced work environment
  • Worked on several different teams to complete the same task
  • Frequent Overtime to ensure the productivity of deliveries

Production Supervisor

Corrections Westville
01.2020 - 10.2020
  • Conducted and/or attended daily shift meetings to communicate daily operational priorities, safety and security briefs
  • Supported daily schedules (if applicable), work areas, and assignments for inmates and/or Aramark food service workers and cooks
  • Trained and guided inmates and staff on job duties, proper food safety and sanitation procedures, cooking methods, etc
  • Oversaw the completion of tasks
  • Reviewed monthly menu, conducts inventory, and ensures that the appropriate product is ordered
  • Adhered to security procedures to facilitate the safety of yourself and others including ensuring that all kitchen tools and equipment are returned to their designated secure area

Technology Consultant

Indiana University Northwest
01.2014 - 12.2014
  • Provided technical assistance to students and faculty
  • Answered customer's questions regarding software, hardware, and supplies via phone and through footprints ticketing system
  • Troubleshooted and resolved issues with printers, workstations, and managed printing software

Education

Bachelor of Science - Business Administration

Indiana University Northwest
Gary, IN
05-2023

Skills

  • Active Directory
  • Azure
  • Microsoft Azure
  • Microsoft Office
  • Ticketing System
  • Zendesk
  • Customer service
  • Time management
  • Technical support
  • User account management
  • Ticketing system
  • Troubleshooting skills
  • Team collaboration
  • Effective communication
  • Problem solving
  • Set appointments
  • Inventory control
  • Office equipment operation
  • Microsoft office
  • Teamwork
  • Inventory systems
  • Computer setup

Accomplishments

  • Improved Support Efficiency, Reduced ticket resolution time by 25% through efficient troubleshooting techniques.
  • Device Setup Management, Managed setup of over 100 devices, enhancing classroom tech functionality.
  • Enhanced Package Handling, Increased package handling accuracy by 15% in fast-paced environments.
  • Safety Training Implementation, Trained 30 inmates on safe food handling, improving kitchen safety by 20%.

References

References available upon request.

Timeline

School Technology Support Staff

21st Century Charter School
04.2021 - 01.2024

Package Handler

FedEx
11.2020 - 03.2021

Production Supervisor

Corrections Westville
01.2020 - 10.2020

Technology Consultant

Indiana University Northwest
01.2014 - 12.2014

Bachelor of Science - Business Administration

Indiana University Northwest

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ABRIA COOPER