NARENDRAN N
Uthukottai
Summary
Seasoned IT professional with 9 years of experience in IT infrastructure, gained strong technical work experience in the field of system administrator support, Sccm support, network support, and manufacturing execution systems. Exceptionally well-organized, strong work ethics, and a willingness to work hard to achieve employer objectives. Strong ability to learn, absorb, and use new technologies quickly. Providing quality solutions to complex business problems within scope, budget, and tight schedules. Flexible in moving from project to project, and in assimilating new technologies. Now, I am looking to continue making a significant contribution in the IT Infrastructure Services. Committed to fostering collaborative environments and achieving business objectives.
Overview
9
9
years of professional experience
Work History
Onsite Technology support specialist
intuitorit
11.2025 - Current
- Managed end-to-end IT asset lifecycle accessory procurement, repair coordination, and damage assessment (avoidable vs unavoidable) for warranty and cost recovery.
- Administered O365 meeting room devices and Extron room schedulers, including device enrollment and ongoing infrastructure/network checks.
- Supported IT/OT infrastructure lab networks, critical assets, servers, VMs, and endpoints keeping operations secure and stable.
- Ran OS patching, security updates, vulnerability remediation, and asset compliance checks to meet cybersecurity standards.
- Coordinated with Network, DDI and Infrastructure teams for IP allocation, firewall requests, network access, security requirements, and incident resolution.
- Handled server/ESXi commissioning and decommissioning, including network connectivity setup and switch configuration.
- Enforced OT network segmentation via VLAN isolation, controlling traffic between IT, OT, server, and endpoint zones.
- Collaborated with cross-functional teams during critical incidents, bridge calls, and site outages to ensure timely restoration of services and operational continuity.
- Performed Blanco data wipes and PMR processing for lease-end laptops, keeping offboard audit-compliant.
- Managed Azure AD user profiles and account status and supported OneDrive administration.
- Logged incidents and wrote knowledge articles to cut resolution time and improve team handoffs.
- Deliver onsite EUC support and maintain meeting room technologies such as EXTRON room schedulers, including device enrollment.
Senior Specialist -Team Leader
HCL TECH
Chennai
08.2021 - 05.2025
- Responsible for the delivery of end-to-end IT services to customers, coordinating such delivery across all IT service component functions.
- Providing L1 and L2 support for all manufacturing applications (Pinpoint, PSPS, and VMC Test Manager).
- Worked on project and demand management to process requests from the business unit.
- Managed macOS and iOS devices using JAMF Pro, implementing configuration profiles, security policies, and automated deployment workflows.
- Fixing the hardware and software inventory that has failed to report in the SCCM console and ServiceNow tool.
- Administered identity lifecycle processes, including provisioning, de-provisioning, and access reviews, across enterprise systems.
- Managed user access rights using Role-Based Access Control (RBAC) to enforce least privilege principles.
- Managed on-premises Active Directory and Azure AD environments, including group policies, OU structure, and SSO integrations.
- Perform application upgrades when required, and coordinate the deployments of various shop floor-related applications.
- Coordinating with the Global Purchasing team to raise the purchase request based on the user requirements.
- Experience in VPN configuration.
- Experience in Microsoft Authenticator configuration.
- Troubleshot and configured MD devices and scanners.
- Remote Desktop and Remote Assistance.
- Updating existing user details in the ServiceNow portal.
- Ensure that you follow the ITIL process to carry out the service request and incident.
- Will take ownership of all incidents and requests, and deliver quick resolution.
- I have received many expressions of appreciation and have been recognised by the client.
- Client Caterpillar Pvt LMT, Chennai
Field Tech Senior Associate
NTT Data Information Pro Services Private Limited
Chennai
08.2020 - 01.2021
- Responsible for the delivery of end-to-end IT services to customers, coordinating such delivery across all IT service component functions.
- Diagnosed and repaired technical faults in field equipment swiftly, maximising operational efficiency.
- Installed, configured, and maintained field equipment, adhering strictly to safety protocols and manufacturer guidelines.
- Daily maintenance and sharing of the weekly report.
- Monitoring Ticketing Tools.
- Knowledge of VPN configuration.
- Maintaining IT stock.
- Updating existing user details in the ServiceNow portal.
- Ensure that you follow the ITIL process to carry out the service request and incident.
- Will take ownership of all incidents, requests, and deliver quick resolution.
- I have received many appreciations and have been recognised by the client.
- Client Caterpillar Pvt LMT, Chennai
Desktop Support Engineer
Nityo Infotech
Chennai
09.2017 - 08.2020
- Responsible for the delivery of end to end IT services to customers, co-coordinating such delivery across all IT service component functions.
- Maintain good relations with clients.
- Ensure to follow the ITIL process to carry out the service request and incident.
- Will take ownership of all incidents / Requests and deliver quick resolution.
- Responsible to manage Incident tickets related to LAN, VOIP network and other applications.
- Worked on the project to replace EOL machines / applications for 3 consecutive years and completed successfully.
- New PC configuration (User ID Creation, Printer configuration, Outlook configuration, IP Assigning).
- OS Installations like Windows XP, Windows 7, Windows 8, Windows 10.
- Providing L1 support for Windows XP/ Windows 7 users.
- Troubleshooting OS, Network issues.
- Configuration and Troubleshooting of Microsoft Outlook Client 2007/2010.
- Remote Desktop and Remote assistance.
- Backup Restore and Data management.
- Printer configuration and Troubleshooting.
- Installing and configuring user Front end software.
- Group Policy.
- Installing the OS through WDS in server.
Education
Bachelor of Engineering - Electronics and Communication
Sams Engineering College
Chennai01-2016
Higher Secondary -
Govt boys Higher Secondary School
UTHUKOTTAI01-2011
SSLC -
Govt boys Higher Secondary School
UTHUKOTTAI01-2009
Skills
- Windows administrator
- MacBook configuration
- Microsoft Azure Active Directory
- Identity Access Management
- Microsoft Office O365
- BitLocker
- SCCM
- VPN (Cisco)
- Symantec Endpoint Protection
- ServiceNow
- Citrix
- Multi factor Authentication
- Manufacturing Applications used in Production
- Active directory
- Remote Tools (Scripty, Teams)
- Client Management
- Problem-Solving
- IT Infrastructure Services
- Preparing Documentation
- Troubleshooting
- Supporting annual system maintenance
- Creating & Managing user accounts
- Group Policies
- Monitoring Production Process operations
- Manufacturing Mobility Support
- Optimizing mobility solutions
- Linux (Ubuntu)
- Microsoft Office O365 (Outlook,OneDrive,SharePoint)
- Microsoft Office O365 (Outlook, OneDrive, SharePoint)
TRAINING
- Microsoft certificate Azure Administrator associate
- CompTIA A+ 220-1002: Comparing Common Operating Systems
- ITIL 4 Foundation
- Power Bi basic
DISCLAIMER
I hereby declare that the information furnished above is correct and true to the best of my knowledge.
PERSONAL INFORMATION
Father's Name: Nagalingam. P
Timeline
Onsite Technology support specialist
intuitorit
11.2025 - Current
Senior Specialist -Team Leader
HCL TECH
08.2021 - 05.2025
Field Tech Senior Associate
NTT Data Information Pro Services Private Limited
08.2020 - 01.2021
Desktop Support Engineer
Nityo Infotech
09.2017 - 08.2020
Bachelor of Engineering - Electronics and Communication
Sams Engineering College
Higher Secondary -
Govt boys Higher Secondary School
SSLC -
Govt boys Higher Secondary School