SANTHOSH RAMANATHAN
Bangalore,India
Summary
To acquire a position within the field of information Technology with a company that will allow me to demonstrate skills, knowledge and desire to grow as an individual. I am looking to
acquire a position with a company that provides the opportunity for further growth and development within the company.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Senior Specialist - Microsoft Intune Admin
HCL Technologies
12.2021 - Current
- Supporting more 50k+ devices (iOS/Android) in the current project which is being transitioning from IBM to HCL
- Managing 10k+ iOS iPhones/iPad devices using MEM and ABM console
- Responsible to manage both supervised (ABM) & unsupervised mode of iOS devices
- Handling both corporate owned and personal owned type devices
- Handling iOS application/configuration profile deployments
- Responsible for management of Android Play store, iOS app Store, Windows Business Store, LOB application and Win32 Application
- Creating Applications for Win 10 devices via Microsoft Endpoint Manager (MEM) Console
- Implemented Windows Autopilot for pre-provisioned deployment over production
- Creating and Managing configuration profile for Teams device and managing it
- Presenting ideas on improvement on ongoing/new processes
IT Analyst - Microsoft Intune Admin
Tata Consultancy Services
Bengaluru, Karnataka
06.2018 - 12.2021
- Managing 10K+ mobile devices (Microsoft Surface Tablet) using MEM Console.
- Support and troubleshoot technical issues related to Intune
- Co-ordinate with IT support team for real time troubleshooting.
- Handling Android & iOS application/configuration profile deployments.
- Testing and Deploying Public, Private (LOB), VPP and Web Links. Android\IOS app protection policies.
- Troubleshooting Outlook login, Mail Delivery, Credentials issues on Smartphone devices.
- Providing a support to end-user to enroll their device with different method such as Agent based, Agent less and QR based Enrollment.
- Device configuration Profiles like WI- FI, E-Mail, Certificate, VPN, device restrictions etc.
System Engineer in TCS
Foray Software Private Limited
Bengaluru, Karnataka
04.2016 - 06.2018
- Effectively managed global customer interactions via chat, phone calls, and email correspondence, consistently delivering top-notch support and resolution of complex technical issues pertaining to Windows and Microsoft Office applications.
- Supported and managed over 1 Lakh devices, including iOS, Android, and Windows, ensuring their optimal functionality and performance.
- Oversaw the management of end-user devices, including Windows and iOS devices, to meet organizational needs.
- Effectively controlled permissions for all available settings and resources within the Workspace ONE Console.
- Provided L1 and L2 level troubleshooting for Workspace ONE-related end-user issues, delivering prompt resolutions.
- Conducted in-depth technical troubleshooting to identify, isolate, and resolve complex technical issues within Workspace ONE; escalated to vendor technical support when necessary.
- Hands on experience to deploying application across all devices and managed version updates according to client requirements, while also maintaining dashboards to monitor deployment and enrollment
- Hands on experience to set up device compliance policies for laptops, mobiles, and Mac devices to ensure security and compliance
Desktop Support Engineer in IBM
Future Focus Info Tech Private Limited
Bengaluru, Karnataka
12.2014 - 04.2016
- Provided expert support as a Location SME for Windows client end users, demonstrating proficiency in installation, configuration, and troubleshooting of Windows and Linux operating systems as a Deskside Engineer
- Executed the installation, configuration, and troubleshooting of virtual machines (KVM and VMware) across Linux and Windows platforms, addressing and resolving KVM-related issues as needed.
- Managed user accounts, groups, print queues and controlling access rights using Active Directory.
- Capturing and deploying images through Windows Deployment Server (MDT) and worked on WSUS (Deploying security patches on all clients).
- Manage user, computer, group account, Created and deleted user accounts, OU and domain in Active Directory-based environment.
- Experience of Windows 2012, Active Directory Group Policies
- Install, configure, and troubleshoot Wi-Fi and data card on laptops.
- Collaborated with end-users to troubleshoot Outlook, IBM Notes, and Microsoft Office application issues, empowering them to use these tools more efficiently.
Education
Diploma - Information Technology
NTTF
2014
PUC (Higher Secondary) - undefined
SVN M.H.S school
2011
SSLC - undefined
State Board ( ACS M.H.S School
2009
Skills
- Azure AD
- Microsoft EndPoint Manager
- Modern Desktop Administrator
- Microsoft Intune
- Workspace one (AirWatch)
- IBM Maas360
- Windows Administrator
Certification
- Ability to work independently in busy environment
- Able to prioritize tasks then act accordingly.
- Flexible to work on rotational basis.
- Quick learner, adaptable nature
Languages
English
Fluent
Tamil
Native
Timeline
Senior Specialist - Microsoft Intune Admin
HCL Technologies
12.2021 - Current
IT Analyst - Microsoft Intune Admin
Tata Consultancy Services
06.2018 - 12.2021
System Engineer in TCS
Foray Software Private Limited
04.2016 - 06.2018
Desktop Support Engineer in IBM
Future Focus Info Tech Private Limited
12.2014 - 04.2016
Diploma - Information Technology
NTTF
PUC (Higher Secondary) - undefined
SVN M.H.S school
SSLC - undefined
State Board ( ACS M.H.S School
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