Santhosh Ramanathan
Bengaluru,KA
Summary
Dedicated IT professional with 8.7 years of comprehensive experience in IT, including a focused tenure of 3.5 years as a Microsoft Intune Administrator. Known for Iexpertise in managing and optimizing Microsoft Intune solutions, I am actively seeking challenging roles that leverage in-depth my knowledge and skills in this domain. Skilled Intune engineer bringing expertise in operations and project management. Helps achieve goals by coordinating resources, schedules, and team members to meet demands. Seeks every opportunity to improve operations and team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Specialist - Microsoft Intune Admin
HCL Technologies
12.2021 - Current
- Supporting more 50k+ devices (iOS/Android) in the current project which is being transitioning from IBM to HCL
- Managing 10k+ iOS iPhones/iPad devices using MEM Console
- Responsible to manage both supervised (ABM) & unsupervised mode of iOS devices
- Managing 5000+ Windows 10 devices using MECM Console.
- Handling iOS application/configuration profile deployments
- Responsible for management of Android Play store, iOS app Store, Windows Business Store, LOB application and Win32 Application
- Creating Applications for IntuneWin32 application and deploying it to the client machine
- Modern management of Windows 10 using Windows Autopilot.
- Real time troubleshooting related to Windows autopilot / Intune issues.
- Responsible for configuring & managing App Protection Policy and Configuration Policy.
- • Responsible for creation, testing and implementation of Various conditional access policy.
- Ensured compliance with industry regulations by keeping abreast of changes in legislation and updating internal policies accordingly.
IT Analyst - Microsoft Intune Admin
Tata Consultancy Services
06.2018 - 12.2021
- Managing 10K+ mobile devices (Microsoft Surface Tablet) using MEM Console
- Support and troubleshoot technical issues related to Intune
- Co-ordinate with IT support team for real time troubleshooting
- Handling Android & iOS application/configuration profile deployments
- Testing and Deploying Public, Private (LOB), VPP and Web Links
- Android\IOS app protection policies
- Troubleshooting Outlook login, Mail Delivery, Credentials issues on Smartphone devices
- Providing an support to end-user to enroll their device with different method such as Agent based, Agent less and QR based Enrollment
- Device configuration Profiles like WI- FI, E-Mail, Certificate, VPN, device restrictions etc.
System Engineer in TCS
Foray Software Private Limited
04.2016 - 06.2018
- Effectively managed global customer interactions via chat, phone calls, and email correspondence, consistently delivering top-notch support and resolution of complex technical issues pertaining to Windows and Microsoft Office applications
- Supported and managed over 1 Lakh devices, including iOS, Android, and Windows, ensuring their optimal functionality and performance
- Oversaw the management of end-user devices, including Windows and iOS devices, to meet organizational needs
- Effectively controlled permissions for all available settings and resources within the Workspace ONE Console
- Provided L1 and L2 level troubleshooting for Workspace ONE-related end-user issues, delivering prompt resolutions
- Conducted in-depth technical troubleshooting to identify, isolate, and resolve complex technical issues within Workspace ONE; escalated to vendor technical support when necessary
- Hands on experience to deploying application across all devices and managed version updates according to client requirements, while also maintaining dashboards to monitor deployment and enrollment
- Hands on experience to set up device compliance policies for laptops, mobiles, and Mac devices to ensure security and compliance.
Desktop Support Engineer in IBM
Future Focus Info Tech Private Limited
12.2014 - 04.2016
- Provided expert support as a Location SME for Windows client end users, demonstrating proficiency in installation, configuration, and troubleshooting of Windows and Linux operating systems as a Deskside Engineer
- Executed the installation, configuration, and troubleshooting of virtual machines (KVM and VMware) across Linux and Windows platforms, addressing and resolving KVM-related issues as needed
- Managed user accounts, groups, print queues and controlling access rights using Active Directory
- Capturing and deploying images through Windows Deployment Server (MDT) and worked on WSUS (Deploying security patches on all clients)
- Manage user, computer, group account, Created and deleted user accounts, OU and domain in Active Directory-based environment
- Experience of Windows 2012, Active Directory Group Policies
- Install, configure, and troubleshoot Wi-Fi and data card on laptops
- Collaborated with end-users to troubleshoot Outlook, IBM Notes, and Microsoft Office application issues, empowering them to use these tools more efficiently.
Education
Diploma - Information Technology
Nettur Technical Training Foundation
Bengaluru, Karnataka06.2014
PUC (Higher Secondary) -
SVN M.H.S School
Erode, Tamil Nadu03.2011
SSLC -
ACS Matriculation Higher Secondary School
Arani, Tamil Nadu03.2009
Skills
- Client-Focused
- Microsoft Intune
- Modern Desktop Management
- IBM Maas360
- Proficiency in cloud platforms for iOS/Android/Windows
- Training and development
- Excellent written/Verbal and Automation skill
- Configuration Management, deployment
- Able to Multi-task, Prioritize, and manage time effectively
- Result Oriented
- Resource Allocation
- Root Cause Analysis
- Quality Assurance
Languages
English
Fluent
Tamil
Native
Personal Information
- Date of Birth: 11/25/1993
- Nationality: Indian
- Marital Status: Married
Certification
MD-102: Endpoint Administrator
Accomplishments
Received Certificate of Excellence from our client for achieving 100% customer satisfaction
Received Service & Commitment Award from TCS Received
Best Employee for the Last two quarters since April 2022 in HCL
Timeline
Senior Specialist - Microsoft Intune Admin
HCL Technologies
12.2021 - Current
IT Analyst - Microsoft Intune Admin
Tata Consultancy Services
06.2018 - 12.2021
System Engineer in TCS
Foray Software Private Limited
04.2016 - 06.2018
Desktop Support Engineer in IBM
Future Focus Info Tech Private Limited
12.2014 - 04.2016
Diploma - Information Technology
Nettur Technical Training Foundation
PUC (Higher Secondary) -
SVN M.H.S School
SSLC -
ACS Matriculation Higher Secondary School
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