
SUMMARY
Possess over 14 years of IT experience, with that 8+ years of Systems management experience specifically in the enterprise Desktop and Server management, and 1.5 years of Mobile device management using MS Intune. Working as an Infrastructure T ransition and T ransformation SME for providing enterprise infrastructure solution design, development, and integration. Motivated to improve end-user IT experiences by minimizing end-user downtime, reducing issues within mission critical corporate systems, and streamlining IT processes through both custom and automation technologies. Exceptional skills in creating solutions that increase both operational efficiencies and quality of end-user experience. Qualified administrator across multiple platforms including Active Directory, Group Policy, SCCM, Intune, Azure AD, Azure IAAS and image/software deployment in an ITIL supported environment. Excellent interpersonal, communication, and project planning skills.
Project 1 – Oil and Gas Petroleum corporation client
Professional Experience:
· Managed Microsoft SCCM deployments in a large-scale global environment of 25,000+ workstations and 4000+ Servers;
· Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues.
· Performed in-place SCCM Infrastructure upgrade from MEM 2103 to MEM 2111.
· Continually looked for ways to improve, optimize, and streamline software deployment process in order to ensure smooth, uninterrupted delivery to the business users.
· Designed, Installed and configured SCCM site server roles, create SCCM boundaries and boundary groups.
· Created Custom reports for Patch compliance, Application deployment status, and more using SSRS.
· Experience in Patch management for Servers and workstations in both Business and Automation environment.
· Created scripts to automate task in remediating client issues, patching solution etc.,
· Proficient in managing users and devices in Intune, deploying Intune clients and setting up mobile device management while managing, creating & testing Intune policies, Autopilot deployment Window Server Configuration and Administration.
· Configured SCEP, VPN, PKCS certificate configuration profiles and deployed to company owned iOS devices.
· Creating and managing application integrations for identify and access management. Having Experience of Creating conditional Access policies Multifactor authentication (MFA), Resetting MFA and Resolving the MFA issues.
· Configured Confidential Intune for Mobile Device Management (MDM) and Mobile Application Management (MAM) in Office 365
· Configured MDM and MAM policies for securing mobile device access to company resources.
· Create, edit or delete Azure Active Directory Dynamic user/Device groups.
· Configure and deploy LOB, store and web link applications to iOS, Android devices.
· Publishing available and mandatory apps to devices, Configuring Application wrapping for Custom Mobile apps and Monitoring application deployment status.
Project 2 – Dover Inc.
Professional Experience:
Transformation SME – Implementing SCCM for US based diversified global manufacturer and solution provider company who acquires 19 small companies.
· Consultant and SME for SCCM Transformation projects for 19 operating company located in the entire world.
· Planning and Preparing HLD and LLD design covering the SCCM Migration for different Opcos to Parent Company.
· Performed object Migration from source SCCM hierarchy to destination SCCM hierarchy.
· Deployed SCCM Client to workstations in different Opcos through Client Push and CCM health startup script via GPO.
· Testing and troubleshooting client OS deployment to computers in different Opcos wherever SCCM client is rolled out.
· Created PowerShell Scripts to automate manual Tasks.
· Added Driver packages for different hardware models and integrate to Task sequence.
· Scheduling Offline servicing to update the Operating system image with latest security updates.
· Design, Install and manage distribution points, troubleshooting of content distribution issues.
· Defining best practices around Patching through SCCM.
· Migrating Patch management process from WSUS to SCCM.
Project 1 – Altice (June 2017 - Feb 2019)
Professional Experience:
SCCM Administrator with 1.6 years’ experience in administering SCCM Current Branch 1802 Infrastructure for managing 15000+ workstations.
· Served as a System Center Configuration Manager (SCCM) Engineer.
· Primary responsibilities included Patch Management, application/package distribution, Operating System deployment (OSD) and security compliance.
· Extensive experience in migrating SCCM Current Branch 1702 to 1706, 1710 for both console and clients.
· Managing and Administrating Office 365 client updates by using Software Update Management workflow.
· Created custom reports and collections using PowerShell, SQL and WQL queries against the SCCM database for upper management and other Business associates.
· Provided Tier 3 support for issues in relation to all aspects of SCCM Infrastructure including proper escalation, communication and management of Production system problems.
· Successfully remediated SCCM site and client issues regarding boundaries, application deployment, patching, group policy and WMI using Configuration Manager Trace log (CMTrace) tool.
· Contributed to design and implementation of Distribution Point and Management Point for close to 10 remote sites.
Project 2 – ICA (June 2015 - May 2017)
Professional Experience:
Senior SCCM Administrator with 2 years’ experience in designing, implementing and administering SCCM 2012 R2 Infrastructure for One of the leading grocery retailer and Bank at Sweden with 4000+ windows servers.
· Architect, Design and Implementation of System Center 2012 R2: Configuration Manager and Operations Manager.
· Responsibilities primarily include the administration and deployment of new SCCM 2012 Site Systems, L3 level support, documentation and Knowledge transfer.
· Monitoring SCCM Alerts on SCOM Web console and Ensuring availability of SCCM site server and site system roles.
· Monitoring & Controlling client health status and Ensuring successful backup on all primary servers.
· Deployed Software updates and support nearly 4000 Servers by creating Software update Groups for Production and Verification environment, Automatic Deployment Rule created for test servers in Test environment via SCCM 2012 R2.
· Setup and configured SCCM Operating System Deployment (OSD) for Windows 2012R2 and Windows 2016 using Boot Media.
· Worked on implementing Endpoint protection policies along with the resolution of client issues preventing SCEP policies from properly applying.
· Worked on a variety of WSUS Synchronization and Update deployment issues.
· Created customized reports utilizing SQL/SQL Reporting services for Endpoint Protection Compliance and Patch Compliance Report.
· Implemented DCM for Servers to check and remediate the Windows OS baseline compliance. Provided guidance on creating Desired Configuration Management (DCM) basslines to help maintain desired configuration across servers.
· Created Application package and did bulk deployment to the servers based on the customer needs.
· Generating SCCM Patch Report for Servers from SSRS and review the report.
· Obtained 100% Patch and Antivirus compliance for servers with PCI DSS compliant.
Project 3 – Infosys Infrastructure Operations (April 2008 - May 2015)
Professional Experience:
Lead Windows Administrator with 7 years’ experience in administering/supporting Windows 2003/2008/2012 server environment.
· Managed an Active Directory site; replication schedules, used ADUC to create and manage computer, user and group accounts in an Active Directory environment; Performed authoritative and non-authoritative restore operations; Analyzed and resolved issues related to FSMO role failure and AD database.
· Designed, planned, and implemented Group Policy like restrict removable device, secure local administrators’ group, IE settings etc., Used Group policy preference in Active Directory site, delegation strategies and OU structure.
· Configured GFI Languard Server 2012 for running Network vulnerability scan in all desktops and server segments and closed the findings if any vulnerability found.
· Worked on Backup Management using Symantec backup tool and Performed DR test like ADDS, Backup/restore, Antivirus, Printer, etc., on regular basis.
· Experience in migrate the server role like DHCP, Active Directory Domain Service, print server and File server from existing server to new server or upgraded the OS on the same server where these roles are installed.
· Worked on Corporate audit, client audit and vulnerability audit assessment without making NCRs.
· Provided L2 level SCCM infrastructure support and assisted in the maintenance and troubleshooting of SCCM client issues, Patch installation issues and helped to implement windows patching via SCCM on ODC domains.
· Worked on Symantec Endpoint Protection 12.1 Antivirus rolled out in an enterprise network; Configured client policies like prevent running P2P software’s etc., and implemented SNAC component for checking compliance (AV, Patch management and disk space) of the client machine and auto remediation will be performed when the machine is under non-compliance category.
· Sound familiarity with Windows XP and Windows 2003 Server at the user level, including user and application installation.
· Provided AutoCAD 2D designing and detailing services to steel processing machines.
· Configuring and troubleshooting Desktops and Servers.
· Active Directory users and groups management.
· Implementation and administration of DNS and DHCP.
· Handle and troubleshoot operating system installations, software installations such as Office XP, Auto-Cad 2004, Anti-virus software, cute pdf writer and etc.,
SCCM
Intune
Azure IAAS
Azure AD
AutoPilot
Windows AD
· Successful completion of Transition and Transformation Project.
· Migrated SCCM instance from one domain to another domain.
· Successful client installation of 10k workstations to multi-Trusted forest.
· Migrated Windows 2000 Active directory domain service to Windows 2008 Active Directory Domain Service in an ODC networks.
· Received a Performance STAR Award, Most Valuable player Award and received many appreciations from client.
· Automation for deploying windows patches and 3rd party applications to multiple collection at a same time, Cleanup SUGs, Install SCCM client on restricted domains using PowerShell Script.
Azure Solution Expert
Azure Solution Expert