Dhanush Nellepalle
Bengaluru
Summary
Aiming to achieve a challenging position in the field where I can make significant contributions to the organization using the knowledge and logical ability that I have been bestowed.
Overview
3
3
years of professional experience
Work History
Technology Operations Analyst
Wells Fargo
Bengaluru
11.2022 - 11.2024
- Worked in VDI Escalation team (Level 2)
- Ensure all tickets are properly categorized, prioritized, and assigned within ServiceNow
- Track, update, and resolve incidents within the SLA guidelines
- Worked with IAM to manage end-to-end user identity lifecycle processes, including provisioning, de-provisioning, and access rights management
- Process access requests for applications, file shares, and other resources through Active Directory group membership
- Trained around 200 Level 1 agents to be proficient in Microsoft Azure Virtual desktop
- Provide advanced troubleshooting and support for Persistent VDI and Non-Persistent VDI environments
- Create and manage knowledge base articles in ServiceNow to assist with common issues and solutions
- Worked in IT automation, utilizing tools such as Aternity and Amelia (Al bot) to enhance user experience
IT Operations analyst
KPMG
Bengaluru
07.2021 - 09.2022
- Consistently logged and monitored ticket status to ensure fast, quality resolution of every issue
- Helping users with the technical issues related to internal tools and applications
- Unlocking user account through active directory
- Resetting user password using active directory if there is any technical issue
- Provide technical support involving desktop, laptop, hand-held devices, network hardware or network services
- Creating and documenting tickets and closing them within SLA using Service now remedy as a ticketing tool
Education
B.Tech - CSE
Sri Venkateshwara College of Engineering
01.2019
Board of Intermediate Education -
NRI Academy
01.2015
Secondary School -
Gowtham concept School
01.2013
Skills
- Service now
- Aternity
- Microsoft Azure
- IAM
- ServiceNow Reporting
- Windows Administrator
- VDI Administrator
- VM ware
- Microsoft Active Directory
Timeline
Technology Operations Analyst
Wells Fargo
11.2022 - 11.2024
IT Operations analyst
KPMG
07.2021 - 09.2022
B.Tech - CSE
Sri Venkateshwara College of Engineering
Board of Intermediate Education -
NRI Academy
Secondary School -
Gowtham concept School
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Hemendu JoshiHemendu Joshi
Lead Technology Manager – Creative Technology & Innovation Management at UnileverLead Technology Manager – Creative Technology & Innovation Management at Unilever